Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Clayton Menezes

Mumbai

Summary

Dynamic professional with experience in financial analysis, excelling in high-pressure time sensitive & fast paced environment. Expertise in monitoring and investigating payment applications, transactions, resolving complex issues. Identifying abnormalities, proficient in analytical thinking and problem-solving, delivering effective solutions to enhance operational efficiency. Strong interpersonal skills, Quick learner & Team player seeking new challenges and responsibilities, with a willingness to relocate for global exposure & growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Payment Lifecycle Analyst - Cash Monitoring

JP Morgan Chase & Co.
Mumbai
03.2024 - Current
  • Provide comprehensive monitoring and maintenance of various payment application within payments operations, acting as the single point of contact for payment operations teams and external service providers regarding all cash applications and system/connectivity-related issues for cash monitoring
  • Oversee the monitoring of all critical payment systems, links, and transmissions and monitoring alerts in Business Alert Management (BAM) to ensure timely investigation and closure of alerts with internal controls and promptly address alerts and incidents related to payment application.
  • Identify and report business, client, or technology-impacting incidents that warrant escalation to Incident Management. Collaborate with LOB management, operation teams, and other technical support groups to resolve alerts and incidents, ensuring alignment with regulatory standards.
  • Coordinate closely with other Control Room operations sites to ensure that business goals and compliance objectives are met, particularly in adherence to payment monitoring and risk management practices.
  • Perform time-sensitive and critical start-of-day and end-of-day operations , Including the initiation and closure of CHIPS and FED payment links, ensuring compliance with operational policies and procedures.
  • Monitor and manage critical payment applications such as WDC, FTS, CIF, Payment Hub,GFP,GFC, and BAM alerting system. Troubleshoot and resolve system errors while collaborating with technology teams. Investigate anomalies and ensure the timely resolution of daily operations, adhering to the internal task monitoring list to mitigate compliance risks.
  • Overseeing timely country rollovers, validating that necessary files for branch operations are in place. Handle manual rollovers, escalate issues for missing files or buildup and initiate tech changes as instructed by technology teams., Performing Asia Market close and scheduled application activities for payment system.
  • Monitor and investigate SEPA & RTP (real-time payment) transactions across regions including WHEM, EMEA, APAC, and LATAM. Collaborate with RTP, Sanctions, Operations &Technology teams regarding stuck payments,queue build ups or breaches of thresholds, Rejects & Buildup occurring. Analyze payment data for anomalies and escalate issues as necessary, coordinating with The Clearing House (TCH) regarding participant banks and payment -related communication.
  • Generate proofing reports on the USD payment gateway, replay payments, insert any payment standards, rules & threshold, increase/adjust liquidity limits based on quarterly forecasts and operational risk assessments. In addition to make changes as directed by USDPGW gateway technology teams.
  • Lead continuous process improvements and operational enhancements, sharing best practices that align with department operations and risk management objectives. Investigate alerts and initiate service tickets while escalating the relevant teams.
  • Engaging/ Recommendation process oriented task to automation
  • Submit requests to Form3 and the payment request for information/ action to the European Banking Association platform for transaction-related queries, Extend Application Closing in Federal Reserve and CHAPS extensions in time constraint and critical environment.
  • Actively engage in incident management meetings, providing insights into compliance issues and collaborating with technology teams to execute necessary system actions that mitigate operational risk.
  • Sign ON/ Sign OFF RTP regions as per instructions as requested from local regulators. Gaining new insights on changes made to application systems.

Accounts Specialist I - CCB

JP Morgan Chase & Co.
Mumbai
12.2023 - 05.2024
  • Determining and Initiating new disputes and resolving complex customer issues
  • Manage customer expectations by clearly communicating our commitments and contributing to customer retention by strengthening relationships through account management and maintenance
  • Ability to perform complex account reconciliations (including credit application, resolving cash application issues, ) of outstanding balances on customer accounts.
  • Maintain basic familiarity with products, applications, pricing and procedures Recognize the need to further investigate possible solutions and escalate customer concerns based on urgency Uses logical reasoning to provide creative solutions for clients.

Accounts Specialist II - CCB

JP Morgan Chase & Co.
Mumbai
05.2023 - 02.2024
  • Solving account related issue for business clients and initiating any change or action needed on accounts as per client requirements for their businesses. Investigating any fraud or suspicious activity on the account as per client and escalating to the relevant departments for further processing.
  • Responsible for maintenance of business and consumer accounts in addition to setting up new profiles for account holders under business and consumer accounts.
  • Trouble shooting and assisting clients with their online business accounts and navigating clients with any online issues.
  • Owning up responsibility and adhering to the company policies, procedures and compliance and updating new account information across business and consumer accounts. Problem solving and quick thinking in order to provide resolutions and alternatives to situation based scenarios experienced by clients.
  • Conducting overall account servicing in terms of payments, authorizations, recognizing charges, financial charges. providing clients with a broad knowledge of products and current offers.

Concierge Team Leader

IHCL - Taj Mahal Palace & Towers
Mumbai
12.2016 - 12.2021
  • Determined and initiated new disputes, effectively resolving complex customer issues while managing expectations and enhancing retention through strong account management.
  • Performed complex account reconciliations, including credit applications and resolution of cash application issues, ensuring accuracy of outstanding balances on customer accounts.
  • Professionally engaged with guests, maintaining a friendly and approachable demeanor to address requests and needs.Arranged tours, crafted itineraries, and managed inventory, while supervising the bell desk, travel desk, airport teams, and transportation fleet to ensure seamless operations.
  • Conducted inspections to uphold benchmarks and quality standards in compliance with audit requirements, preparing financial reports and tracking concierge revenue. Analyzed information to identify problems and provide creative solutions for guests, utilizing logical reasoning to escalate urgent customer concerns when necessary.

Trident Meetings Assistant

EIH
Mumbai
12.2015 - 09.2016
  • Responsible for booking and upselling corporate spaces and meeting rooms to a diverse clientele, including individuals, corporations, businesses, consulates, and embassies, while ensuring exceptional service delivery.
  • Address customer dissatisfaction promptly by escalating issues to the reporting manager, fostering a culture of transparency and responsiveness.
  • Collaborate closely with the cashiering team to ensure accurate reconciliation of all business center transactions, maintaining financial integrity.

Education

Master of Commerce (M.com in Business Management))

University of Mumbai
Mumbai
11-2020

BBI (B.com With Banking & Insurance)

St. Andrews College of Arts, Science & Commerce
Mumbai
04-2014

Skills

  • Incident management
  • Payment processing
  • Problem solving
  • Operational efficiency
  • Process improvement
  • Attention to detail
  • Team collaboration
  • Technical troubleshooting
  • Effective communication
  • Time management
  • Research and analysis

Certification

  • Accredited Payments Risk Professional (APRP) - NACHA (National Automated Clearing House Association) -PURSUING
  • CFCS ( Certified Financial Crime Specialist) - ACFCS US
  • CBE (Certified Blockchain Expert) - The Blockchain Council
  • CIBOP - certified investment banking professional - Imarticus Learning
  • Cryptocurrency & Blockchain ( Introduction to digital currencies) - Wharton, University of Pennsylvania
  • Fintech - Foundations, regulations & payments - Wharton University of Pennsylvania

Languages

English
First Language
Hindi
Proficient (C2)
C2

References

References available upon request.

Timeline

Payment Lifecycle Analyst - Cash Monitoring

JP Morgan Chase & Co.
03.2024 - Current

Accounts Specialist I - CCB

JP Morgan Chase & Co.
12.2023 - 05.2024

Accounts Specialist II - CCB

JP Morgan Chase & Co.
05.2023 - 02.2024

Concierge Team Leader

IHCL - Taj Mahal Palace & Towers
12.2016 - 12.2021

Trident Meetings Assistant

EIH
12.2015 - 09.2016

Master of Commerce (M.com in Business Management))

University of Mumbai

BBI (B.com With Banking & Insurance)

St. Andrews College of Arts, Science & Commerce

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Clayton Menezes