Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Timeline
Generic
Clement Jacob Xavier

Clement Jacob Xavier

Chengalpattu

Summary

  • 2 Years of chat and email experience as Technical Support and Order Support
  • 6 months of chat experience in Order Management
  • 1 Year of experience in Email Seller Support in e-commerce domain
  • 2 Years of experience in Fare Filing & Fare distribution
  • 6 Months of experience in Air Ticketing & CRS reservations
  • 1.5 Years of experience in Airport Baggage Handling

Overview

12
12
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Iopex Technologies
Chennai
03.2022 - 03.2024
  • Explained technical information in clear terms to non-technical individuals to promote better understanding through email and chat
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks through email and chat
  • Maintained customer satisfaction and resolved order related queries through email and chat.

Senior E-Relationship Associate

RediSolve Software Private Ltd
Chennai
09.2021 - 02.2022
  • Resolved order related inquiries through chat for customers
  • Initiated refunds/replacement for unsatisfied customers.

Accounts Manager

Sell In All Pvt Ltd
Chennai
10.2020 - 06.2021
  • Maintain seller accounts for Online sellers & do promotional activities to increase sales
  • Check with Buyer experience team for Buyer enquiries
  • Monitor the Order Management team to process the orders.

Associate

Sutherland Global Services
Chennai
03.2019 - 03.2020
  • Resolve seller queries through email and transfer queries to the respective team.

Consultant

Sutherland Global Services
Chennai
11.2016 - 10.2018
  • Filing fares and allocating discounts for corporate clients
  • Allocate pseudo city codes for travel agents.

Ticketing Executive

Infiniti Travel Services
Chennai
12.2014 - 07.2015
  • Booking tickets for domestic flights
  • Do Train, Bus & Hotel reservations
  • Solving queries of clients by calls and emails.

Traffic Assistant - Chennai Airport

Decor Aviation
Chennai
09.2012 - 03.2014
  • Check and ensure whether the baggage of passengers loaded properly
  • Offload baggage of passengers whose travel is denied.

Education

Bachelor of Science - BCA

Loyola College
Chennai
04-2010

HSC -

SDA Matric Higher Secondary School
Chengalpattu
04-2007

SSLC -

St Joseph Higher Secondary School
04-2004

Skills

  • Technical Support
  • Technical Troubleshooting
  • Problem Solving
  • Customer Service
  • Chat Support
  • Order Management
  • Time Management
  • E-Commerce
  • Team Leadership
  • Fare Filing

Certification

  • Diploma in Air Ticketing, Institute of Airlines & Travel Agencies, Chennai
  • IATA Diploma in Foundation in Travel & Tourism, Chennai

Languages

Tamil, English

Hobbies and Interests

Listening Music, Collecting coins, Fishing

Timeline

Technical Support Engineer

Iopex Technologies
03.2022 - 03.2024

Senior E-Relationship Associate

RediSolve Software Private Ltd
09.2021 - 02.2022

Accounts Manager

Sell In All Pvt Ltd
10.2020 - 06.2021

Associate

Sutherland Global Services
03.2019 - 03.2020

Consultant

Sutherland Global Services
11.2016 - 10.2018

Ticketing Executive

Infiniti Travel Services
12.2014 - 07.2015

Traffic Assistant - Chennai Airport

Decor Aviation
09.2012 - 03.2014

Bachelor of Science - BCA

Loyola College

HSC -

SDA Matric Higher Secondary School

SSLC -

St Joseph Higher Secondary School

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Clement Jacob Xavier