Clement Jacob Xavier
Chengalpattu
Summary
- 2 Years of chat and email experience as Technical Support and Order Support
- 6 months of chat experience in Order Management
- 1 Year of experience in Email Seller Support in e-commerce domain
- 2 Years of experience in Fare Filing & Fare distribution
- 6 Months of experience in Air Ticketing & CRS reservations
- 1.5 Years of experience in Airport Baggage Handling
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Iopex Technologies
Chennai
03.2022 - 03.2024
- Explained technical information in clear terms to non-technical individuals to promote better understanding through email and chat
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks through email and chat
- Maintained customer satisfaction and resolved order related queries through email and chat.
Senior E-Relationship Associate
RediSolve Software Private Ltd
Chennai
09.2021 - 02.2022
- Resolved order related inquiries through chat for customers
- Initiated refunds/replacement for unsatisfied customers.
Accounts Manager
Sell In All Pvt Ltd
Chennai
10.2020 - 06.2021
- Maintain seller accounts for Online sellers & do promotional activities to increase sales
- Check with Buyer experience team for Buyer enquiries
- Monitor the Order Management team to process the orders.
Associate
Sutherland Global Services
Chennai
03.2019 - 03.2020
- Resolve seller queries through email and transfer queries to the respective team.
Consultant
Sutherland Global Services
Chennai
11.2016 - 10.2018
- Filing fares and allocating discounts for corporate clients
- Allocate pseudo city codes for travel agents.
Ticketing Executive
Infiniti Travel Services
Chennai
12.2014 - 07.2015
- Booking tickets for domestic flights
- Do Train, Bus & Hotel reservations
- Solving queries of clients by calls and emails.
Traffic Assistant - Chennai Airport
Decor Aviation
Chennai
09.2012 - 03.2014
- Check and ensure whether the baggage of passengers loaded properly
- Offload baggage of passengers whose travel is denied.
Education
Bachelor of Science - BCA
Loyola College
Chennai04-2010
HSC -
SDA Matric Higher Secondary School
Chengalpattu04-2007
SSLC -
St Joseph Higher Secondary School
04-2004
Skills
- Technical Support
- Technical Troubleshooting
- Problem Solving
- Customer Service
- Chat Support
- Order Management
- Time Management
- E-Commerce
- Team Leadership
- Fare Filing
Certification
- Diploma in Air Ticketing, Institute of Airlines & Travel Agencies, Chennai
- IATA Diploma in Foundation in Travel & Tourism, Chennai
Languages
Tamil, English
Hobbies and Interests
Listening Music, Collecting coins, Fishing
Timeline
Technical Support Engineer
Iopex Technologies
03.2022 - 03.2024
Senior E-Relationship Associate
RediSolve Software Private Ltd
09.2021 - 02.2022
Accounts Manager
Sell In All Pvt Ltd
10.2020 - 06.2021
Associate
Sutherland Global Services
03.2019 - 03.2020
Consultant
Sutherland Global Services
11.2016 - 10.2018
Ticketing Executive
Infiniti Travel Services
12.2014 - 07.2015
Traffic Assistant - Chennai Airport
Decor Aviation
09.2012 - 03.2014
Bachelor of Science - BCA
Loyola College
HSC -
SDA Matric Higher Secondary School
SSLC -
St Joseph Higher Secondary School