Cleven Correa
Mumbai
Summary
Service Management Professional experienced in leading high-performing teams to achieve customer service targets. Delivered outstanding customer experiences through effective communication and swift problem resolution. Focused on maintaining operational efficiency and coordinating resources to support service excellence.
Overview
10
10
years of professional experience
Work History
Customer Service Supervisor
LULU INTERNATIONAL GROUP LLC
Al Karama, Dubai, UAE
04.2024 - 05.2026
- Oversaw cashier operations, resolved POS issues, and coordinated staff duty schedules.
- Addressed escalated customer complaints with professionalism and care.
- Analysed customer feedback to identify service trends and improve delivery.
- Increased sales revenue by effectively communicating promotions and product offers to customers.
- Facilitated product returns, exchanges, and transaction adjustments with attention to detail.
- Supported cashiers with guidance and resources, fostering team collaboration and boosting morale.
- Processed warranty claims promptly while adhering to company policies.
- Implemented SAP system enhancements to optimise data exchange with stakeholders.
Sr. Customer Care Executive
INNFINITE SOLUTIONS LTD
Mumbai, India
03.2016 - 04.2024
- Surpassed key performance indicators in customer satisfaction and service efficiency.
- Handled escalated complaints, effectively resolving complex customer issues.
- Utilised communication and analytical skills to enhance customer retention.
- Guided customer service team to achieve consistent high standards.
- Facilitated training sessions to improve response times and enhance service quality.
- Supported process optimisation and service workflow improvements.
Education
Certificate of Higher Education - Commerce
BIMS COLLEGE
Hubli, KA01-2017
SSC - National Council for Vocational Training (NCVT)
Rashtrabhash Prachar Samiti Gyan.
Dsouza College 01-2015
Skills
- SAP CRM
- Customer service management
- Sales upselling
- Complaint resolution
- After-sales support
- Process improvement
- Performance monitoring
- Team leadership
- Staff training
- Training development
- Cash handling
Languages
English
Advanced
C1
Hindi
Advanced
C1
Marathi
Intermediate
B1
Konkani
Upper Intermediate
B2
Timeline
Customer Service Supervisor
LULU INTERNATIONAL GROUP LLC
04.2024 - 05.2026
Sr. Customer Care Executive
INNFINITE SOLUTIONS LTD
03.2016 - 04.2024
Certificate of Higher Education - Commerce
BIMS COLLEGE
SSC - National Council for Vocational Training (NCVT)
Rashtrabhash Prachar Samiti Gyan.