Cliff Richard Joseph Nunes
Mumbai
Summary
Dynamic hospitality professional with extensive experience at ITC Grand Central Sheraton Hotel & Towers, excelling in customer service and staff training. Proven ability to enhance guest satisfaction through exceptional food and beverage service while maintaining strict health and safety compliance. Strong leadership skills foster team collaboration and operational efficiency.
Overview
23
23
years of professional experience
Work History
Catering Server
scanway catering for hotel and motel
nova scotia
01.2025 - 08.2025
- Served food and beverages at events for hotel and motel clients.
- Set up dining areas according to event specifications and client requests.
- Collaborated with kitchen staff to ensure timely meal service during events.
- Maintained cleanliness of serving areas and dining equipment throughout events.
- Assisted in inventory management of catering supplies and equipment.
- Engaged with guests to provide exceptional service and address inquiries.
- Followed health and safety standards while serving food to guests.
- Trained new catering servers on operational procedures and service standards.
- Cleaned up after events, including washing dishes and utensils used during meal service.
Food and Beverage Server
Sagar Ratan
11.2024 - 01.2025
- Greet customers, give them menus and seat them at a table.
- Make food and drink suggestions and answer the customer's questions.
- Take food and beverage orders and give them to the kitchen or bar staff to prepare.
- Serve food and drinks.
- Accept and process credit card, debit or cash payments.
- Take and relay food and beverage orders.
- Check on guest satisfaction.
- Handle complaints and concerns of customers.
- Provide food and beverage product knowledge.
- Use proper serving techniques.
- Practice responsible alcohol service.
- Cash out and reconcile cash with total sales.
Manager
Downtown Village (Indian Kitchen and Pub)
04.2024 - 11.2024
- Hire and train staff.
- Keep track of inventory and place orders with suppliers accordingly.
- Manage customer complaints.
- Organize, direct and evaluate food and beverage service.
- Recruitment and training of staff.
- Shift scheduling.
- Performance management; monitor staff performance and provide feedback.
- Purchase and control of inventory.
- Monitor revenues and expenses.
- Ensure practice of health and safety regulations.
- Create schedules for staff.
- Make sure all health and safety regulations are followed at all times.
- Monitor the restaurant's sales.
- Develop and follow a budget to maximize restaurant profits.
- Develop or contribute to marketing plans to promote the establishment.
- Assisting the Manager in creating and regularly monitoring the department's operational budget.
- Coaching, mentoring, and motivating team members to help drive sales while delivering exceptional customer service.
Assistant Manager
Twist Taste of India
Halifax
09.2023 - 04.2024
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
Senior Server/Supervisor
Rasa Flavours of India
Halifax
05.2022 - 08.2023
- Provided exceptional customer service in fast-paced dining environment.
- Trained new staff on menu offerings and service protocols.
- Managed table assignments and guest seating efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled guest inquiries and resolved concerns promptly.
- Maintained cleanliness and organization of dining area consistently.
- Developed strong relationships with regular customers to enhance loyalty.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
Senior Waiter
The Raintree Hotel
10.2019 - 02.2022
- Provided exceptional table service to enhance guest dining experience.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed reservations and seating arrangements for optimal flow.
- Trained junior waitstaff on service standards and protocols.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in menu presentations and specials to promote offerings.
Waiter/Training Consultant
Grand Central Hotel
Mumbai
01.2018 - 06.2018
- Developed training programs tailored to organizational needs and employee skill gaps.
- Facilitated workshops to enhance team collaboration and communication skills.
- Assessed training effectiveness through participant feedback and performance evaluations.
- Collaborated with management to identify key areas for employee development.
- Created instructional materials using various multimedia tools for diverse learning styles.
- Mentored junior consultants in training delivery and program design best practices.
- Implemented e-learning solutions to improve accessibility and flexibility of training sessions.
- Analyzed industry trends to keep training content relevant and up-to-date.
Main Dining Room Waiter
P&O Cruises
Southampton
07.2011 - 08.2016
- Delivering outstanding food & beverage services to the customers.
- Greeting all guests using the guests names as often as possible.
- Taking orders from guests & offering advice on the menu.
- Giving guest an accurate bill then taking payment from them in cash/credit cards.
- Ensuring that passengers with special diet requirements/allergies are taken care of by serving them the correct food as suggested by a specialist diet chef.
- Adhering to all licensing laws and weights and measure cuts.
- Keeping the place of work and surrounding area clean and organized at all times.
- Escorting guests to their tables and taking them to the kitchen for cleaning.
- Preparing accurate checks that itemize & total meal counts/crockery/cutlery inventory.
- General assistance to waiters in the service of food and beverages to passengers.
- General assistance in setting up tables, including linens, China, silverware and glassware.
- Taking food orders to the galley and collecting dishes and items from it to the service area.
- Removing dishes, glassware and cutlery from passengers' tables.
- Assistance in general preparation of appetizers, salads, cold dishes, desserts, and brewing coffee and tea.
- Assistance in preparing some drinks and non-alcoholic beverages for passengers.
- Cleaning and removing dishes, glassware and silver from tables after service is completed.
- Informing the waiters when dishes, items or beverages are not available in store or will be delayed from the galley.
- Informing the waiters about any event that may occur during the service time, or request from the passengers that needs special attention.
- Assistance in replenishing supplies and service equipment.
- Filling salt, pepper, sugar and condiment containers.
- Offering and providing any assistance to the passengers before leaving tables.
- Polishing glassware, cutlery, China and flatware.
- Cleaning and sanitizing of work station and its equipment according to cruise company's standards legal rules.
- General assistant to waiter to achieve full passengers' satisfaction according to the company's standards.
- Garbage disposal.
- Participation in restaurant and dining room entertainment and events, cabin service and buffets when required.
- Assistance to any individual duties as requested by waiters and supervisors.
- Attending training programs and meeting.
- Reports to the Buffet (Casual Dining) Restaurant Manager.
- Responsible for taking orders and serving food and beverages to both passengers and ship's officers and staff members who have the so called 'deck privileges' and are allowed to use some passenger dining facilities.
- Responsible for setting up tables, linen, glassware, silverware and china.
Assistant Waiter
P&O Cruises
Southampton
01.2009 - 01.2011
- Assisted servers in delivering meals and beverages to guests promptly.
- Maintained cleanliness and organization of dining areas throughout service shifts.
- Supported kitchen staff by restocking supplies and preparing dining utensils.
- Communicated with guests to ensure satisfaction with food and service quality.
- Collaborated with team members to streamline service processes during busy periods.
- Assisted in setting up and breaking down dining events for special occasions.
- Handled guest inquiries and requests with professionalism and attentiveness.
- Provided refills of beverages and cleared away used dishes.
- Replenished condiments, napkins, utensils, table settings and other necessary items for guests' convenience.
Buffet Snack Steward
P&O Cruises
Southampton
01.2007 - 01.2009
- Maintained cleanliness and organization of buffet stations throughout service hours.
- Assisted guests with food selections and dietary inquiries during peak times.
- Monitored food quality and freshness, ensuring compliance with health standards.
- Collaborated with kitchen staff to replenish food offerings promptly and efficiently.
- Set up and dismantled buffet displays for various events and functions.
- Trained new stewards on proper service techniques and safety protocols.
Galley Utility (FBAS)
P&O Cruises
Southampton
01.2005 - 01.2007
- Maintained cleanliness and organization of kitchen work areas and equipment.
- Assisted in the preparation and storage of food items following safety guidelines.
- Operated dishwashing equipment to ensure proper sanitization of dishes and utensils.
- Collaborated with kitchen staff to streamline food service operations during peak hours.
- Managed waste disposal processes to uphold sanitation standards in the kitchen.
- Adhered to health regulations while handling food products and cleaning materials.
- Supported inventory management by restocking supplies as needed throughout shifts.
Food & Beverage Service Valet
ITC Grand Central Sheraton Hotel & Towers
Mumbai
01.2005 - 07.2005
- Delivered exceptional food and beverage service in a busy restaurant environment.
- Assisted customers with menu selections and dining recommendations.
- Maintained cleanliness and organization of dining areas throughout service shifts.
- Suggested food and beverage items to customers based on their preferences.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Processed payments from customers using the POS system.
- Worked closely with bartenders to ensure accurate drink orders were served quickly.
- Monitored guest consumption of alcohol to prevent intoxication levels in accordance with state laws.
F&B Assistant III, F&B Steward III
The Resort
Mumbai
02.2003 - 11.2004
- Assisted in daily food and beverage service operations.
- Coordinated with kitchen staff to ensure timely meal preparation.
- Managed inventory levels and organized stockroom supplies.
- Maintained cleanliness and organization of workstations and dining areas.
- Processed customer orders efficiently using point-of-sale systems.
- Adhered to all company policies regarding guest interactions, product knowledge and quality assurance procedures.
- Attended weekly team meetings where new initiatives were discussed and feedback was shared among colleagues.
- Coordinated with kitchen staff to ensure that orders are prepared promptly according to customer specifications.
- Assisted with the preparation and presentation of food items according to established recipes, portion control guidelines and plate presentation standards.
Education
Bachelor of Commerce -
Monad University
India02.2013
Basic Computer Training -
NIIT
12.2011
Diploma in Hotel Management -
ST Andrews Institute of Hotel Management
Mumbai, India02.2003
Higher Secondary Education - Commerce
University of Mumbai
India02.2002
Skills
- Customer Service
- Food Service
- Restaurant Management
- Staff Training
- Inventory Management
- Menu Knowledge
- Wine Service
- Cash Handling
- Team Leadership
- Hospitality
- Food Safety
- Beverage Service
- Customer Relations
- Staff Supervision
- Budget Management
- Food service
- Beverage service
- Inventory management
- Health and safety compliance
- Event setup
- Staff training
- Attention to detail
- Strong communication skills
- Cleanliness maintenance
Hobbies and Interests
- Soccer
- Cricket
- Fishing
- Swimming
- Music
- Food
Languages
- English
- Spanish
Personal Information
Title: Food and Beverage Professional
Timeline
Catering Server
scanway catering for hotel and motel
01.2025 - 08.2025
Food and Beverage Server
Sagar Ratan
11.2024 - 01.2025
Manager
Downtown Village (Indian Kitchen and Pub)
04.2024 - 11.2024
Assistant Manager
Twist Taste of India
09.2023 - 04.2024
Senior Server/Supervisor
Rasa Flavours of India
05.2022 - 08.2023
Senior Waiter
The Raintree Hotel
10.2019 - 02.2022
Waiter/Training Consultant
Grand Central Hotel
01.2018 - 06.2018
Main Dining Room Waiter
P&O Cruises
07.2011 - 08.2016
Assistant Waiter
P&O Cruises
01.2009 - 01.2011
Buffet Snack Steward
P&O Cruises
01.2007 - 01.2009
Galley Utility (FBAS)
P&O Cruises
01.2005 - 01.2007
Food & Beverage Service Valet
ITC Grand Central Sheraton Hotel & Towers
01.2005 - 07.2005
F&B Assistant III, F&B Steward III
The Resort
02.2003 - 11.2004
Bachelor of Commerce -
Monad University
Basic Computer Training -
NIIT
Diploma in Hotel Management -
ST Andrews Institute of Hotel Management
Higher Secondary Education - Commerce
University of Mumbai
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