Clint Pereira
Customer Service Representative
Mumbai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Retention Customer Service Representative
TechMahindra Business Solutions Ltd
Mumbai
08.2020 - Current
- Taking calls from customers who want to renew their internet or mobile phone contracts.
Proactively engaged with customers to identify their needs. understand their pain points, and recommend tailored solutions to retain the customers and give them the best benefts and experience. - Upselling new products in the market and additional contracts to all our customers to boost business and successfully met and exceeded sales targets and improved customer retention.
- Developed and implemented effective sales strategies and tactics to generate leads and close sales.
- Utilized CRM software, Amdocs. YOU automation & Fusion to manage customer accounts, track sales activities, and maintain accurate records.
- Educated customers about billing, payment processing and support policies and procedures.
Senior Customer Associate
Firstsource Solutions Ltd
Mumbai
02.2019 - 08.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelor of Commerce - Accounting And Finance
Mumbai University
Mumbai, India 06.2015 - 05.2018
Skills
Sales expertise
Strong Leadership skills
Upselling
Cross Selling
Communication Skills
Help and Complaint Resolution
Timeline
Retention Customer Service Representative
TechMahindra Business Solutions Ltd
08.2020 - Current
Senior Customer Associate
Firstsource Solutions Ltd
02.2019 - 08.2020
Bachelor of Commerce - Accounting And Finance
Mumbai University
06.2015 - 05.2018