Clinton Abraham
Overview
1
1
Certification
Work History
Assistant Manager
Randstad
- Launched the BPA program as the 1st BPA for APAC region for Randstad supporting Google
- Streamlined and structured the BPA internal process workflow by consolidating procedures using lean methodologies, achieving a 15% time savings and increasing output efficiency
- Responsible for Training of the Implementations Project Manager: Trained PM on SOP Writing, Documentation, Agenda & Meetings, Google Suite, Assisted with transition from Mac OS - Google Suite
- Involved in collaboration with stakeholders cross-regional: NAM, APAC & EMEA on successful projects
- Developed comprehensive portfolios, workbooks, and documentation, while managing meeting minutes, action items, and stakeholder communications
- Analyzed current operations activities and identified areas for improved efficiency
- Responsible for holding meetings, researching processes, collecting data, analyzing information and performing related tasks
- Expertly managed stakeholder relationships and client engagements to ensure satisfaction and achieve business objectives
- Efficiently managed projects focusing on Full Implementations & SOP Creation in lieu to Client SLAs, Metrics, and Quality assurance to drive operational excellence
- Drove operations strategy to streamline processes, enhance productivity, reduce risk, improve controls, leveraging technologies where appropriate
- Managed stakeholder relationships and client engagements across NAM, APAC, and EMEA regions ensuring satisfaction and achieve business objectives through successful projects
- Responsible for conducting meetings, Google Video Conference calls, researching processes, collecting data, analyzing information, following up on action items and performing related tasks to update the project status and to gain approval
- Led projects efficiently resulting in an increase in utilization by 8%
- Identification and elimination of waste management in the process by automation to increase efficiency
- Improved overall project execution through development of standardized templates for all the project artifacts (i.e status reporting , project communication , stakeholder management , lessons learned)
- Developing, maintaining and communicating the project execution plan sections related to project tracking, trending, reporting and change control elements
- Implement effective quality techniques to keep a check on erroneous transactions and help in improvement of quality
- Close interaction with client service to define SLA’s and implement processes and controls through new business implementations
- Engage stakeholders in assessing risk tolerance by using techniques such as interviews and reviewing historical records.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant. Manager - Operations
Randstad India Pvt Ltd
- Oversee overall screening optimization - proactively looking for improvements in regard to Quality, Volume and overall efficiencies
- Ability to partner cross functionally to better understand the overall process and influence overall results
- Manage Client relationship through the PDP/Pod Lead Model
- Analyze and report out weekly, monthly & quarterly
- Collaborated with Strategic Pod Leads to conduct in-depth data analysis and compilation to measure and enhance KPI and SLA performance
- Assisted stakeholders with timely delivery of data for Business Reviews
- Oversees a company's organizational processes, workstreams and operations to ensure productivity and quality
- Effectively breaking down risk and addressing them accordingly
- Assessing stakeholder risk tolerance and to build stakeholder consensus
- Promote risk ownership by proactively communicating roles and responsibilities and engaging team members in the development of risk response strategies
- Planning and designing the program and proactively monitoring its progress, resolving issues, calling out dependencies and initiating appropriate corrective action
- Trained 2 POD Leads resulting in 100% productivity from support; meeting client SLAs & metrics
- Calibrated with Stakeholders & Recruiters to assist RPO (Operations) stay within metrics & SLAs set by Client Google.
Technical Recruiter/Recruitment Coordinator & Screening Specialist
Randstad Offshore Services
- Drove significant improvements in both productivity and quality metrics within the screening process
- Successfully cross-trained and achieved full productivity in multiple domains, demonstrating exceptional adaptability and skill on domains: GBOP / GBO+F (across all POD’s), CAMPUS, LATAM & Tech [SWE & Test Engineering]
- Ensured alignment of team with onsite, TDM, and QA requirements
- Drove team productivity and quality through process training, shadowing, and alignment
- Led multiple shadow sessions with trainers and onsite TDM to develop SOPs
- Trained 2 batches with 3 trainers
- Collaborated with the onsite team; on time and stop motion study
- Determined average screening time for the team
- Highly adaptable and collaborative team player with a strong focus on continuous improvement
- Demonstrated leadership potential through mentoring and developing team members
- Reliable team player with a strong work ethic, consistently going above and beyond.
Google Ads Account Manager
REGALIX, INC
- Managed 120+ Google Ads Accounts for various businesses and across Europe market, responsible for 500k+ USD revenue/quarter
- Collected and analyzed data on competitors and consumer behavior and presented weekly reports assisting the team achieve quarterly targets
- Worked with business owners and marketing heads to analyze sales data and market trends, identifying opportunities for effective online marketing campaigns on Google, Facebook, and LinkedIn.
Fraud Officer, Fraud Analyst, SME and Trainer
HSBC Electronic Data Processing Private Limited
01.2013
- Performer of the Quarter (Jan – March ’16, Oct-Nov’16)
- Single-handedly responsible for analyzing spending patterns and identifying fraudulent transactions in the Overnight Strategy
- Chosen as the first inbound operator for the Fraud Detection GSCH1 team, and consistently met targets from the start
- Trained & mentored 12+ batches of new-joinees and cross-regional teams.
Education
Masters in Computer Applications -
Manipal University Jaipur
Post Graduate Diploma in Cyber Law & Intellectual Property Rights -
Hyderabad Central University
01.2021
Bachelors of Sciences [M.CM.CSc’s] -
Wesley Degree College
01.2013
Intermediate [M.P.C] -
Narayana Junior College
01.2010
SSC -
Sacred Heart High School
01.2008
Skills
- Business Process Analysis
- Project Management
- Process Improvement
- Lean Six Sigma
- Cross-Functional Collaboration
- Training & Development
- Stakeholder Management
- Documentation & Reporting
- Data Analysis & Reporting
- Operational Excellence
- Leadership & Mentoring
- Client Relationship Management
- Operational Strategy
Certification
Lean Six Sigma - Yellow Belt Certified
Accomplishments
- Rewarded a site level recognition at OSCAR in ‘Best Compliment’. [TWICE]
- Recognized to be the most flexible individual in the department. (Covering all shifts available, including Overnight Strategy’s graveyard shift)
- Winner of SITE level completion “FACES” 2017 (Fashion Show) as Mr. FACES
- Won the Team player Awards & Performance of the Quarter Awards for randstad
Timeline
Fraud Officer, Fraud Analyst, SME and Trainer
HSBC Electronic Data Processing Private Limited
01.2013
Assistant Manager
Randstad
Assistant. Manager - Operations
Randstad India Pvt Ltd
Technical Recruiter/Recruitment Coordinator & Screening Specialist
Randstad Offshore Services
Google Ads Account Manager
REGALIX, INC
Masters in Computer Applications -
Manipal University Jaipur
Post Graduate Diploma in Cyber Law & Intellectual Property Rights -
Hyderabad Central University
Bachelors of Sciences [M.CM.CSc’s] -
Wesley Degree College
Intermediate [M.P.C] -
Narayana Junior College
SSC -
Sacred Heart High School
Lean Six Sigma - Yellow Belt Certified
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