Launched the BPA program as the 1st BPA for APAC region for Randstad supporting Google
Streamlined and structured the BPA internal process workflow by consolidating procedures using lean methodologies, achieving a 15% time savings and increasing output efficiency
Responsible for Training of the Implementations Project Manager: Trained PM on SOP Writing, Documentation, Agenda & Meetings, Google Suite, Assisted with transition from Mac OS - Google Suite
Involved in collaboration with stakeholders cross-regional: NAM, APAC & EMEA on successful projects
Developed comprehensive portfolios, workbooks, and documentation, while managing meeting minutes, action items, and stakeholder communications
Analyzed current operations activities and identified areas for improved efficiency
Responsible for holding meetings, researching processes, collecting data, analyzing information and performing related tasks
Expertly managed stakeholder relationships and client engagements to ensure satisfaction and achieve business objectives
Efficiently managed projects focusing on Full Implementations & SOP Creation in lieu to Client SLAs, Metrics, and Quality assurance to drive operational excellence
Drove operations strategy to streamline processes, enhance productivity, reduce risk, improve controls, leveraging technologies where appropriate
Managed stakeholder relationships and client engagements across NAM, APAC, and EMEA regions ensuring satisfaction and achieve business objectives through successful projects
Responsible for conducting meetings, Google Video Conference calls, researching processes, collecting data, analyzing information, following up on action items and performing related tasks to update the project status and to gain approval
Led projects efficiently resulting in an increase in utilization by 8%
Identification and elimination of waste management in the process by automation to increase efficiency
Improved overall project execution through development of standardized templates for all the project artifacts (i.e status reporting , project communication , stakeholder management , lessons learned)
Developing, maintaining and communicating the project execution plan sections related to project tracking, trending, reporting and change control elements
Implement effective quality techniques to keep a check on erroneous transactions and help in improvement of quality
Close interaction with client service to define SLA’s and implement processes and controls through new business implementations
Engage stakeholders in assessing risk tolerance by using techniques such as interviews and reviewing historical records.
Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant. Manager - Operations
Randstad India Pvt Ltd
Oversee overall screening optimization - proactively looking for improvements in regard to Quality, Volume and overall efficiencies
Ability to partner cross functionally to better understand the overall process and influence overall results
Manage Client relationship through the PDP/Pod Lead Model
Analyze and report out weekly, monthly & quarterly
Collaborated with Strategic Pod Leads to conduct in-depth data analysis and compilation to measure and enhance KPI and SLA performance
Assisted stakeholders with timely delivery of data for Business Reviews
Oversees a company's organizational processes, workstreams and operations to ensure productivity and quality
Effectively breaking down risk and addressing them accordingly
Assessing stakeholder risk tolerance and to build stakeholder consensus
Promote risk ownership by proactively communicating roles and responsibilities and engaging team members in the development of risk response strategies
Planning and designing the program and proactively monitoring its progress, resolving issues, calling out dependencies and initiating appropriate corrective action
Trained 2 POD Leads resulting in 100% productivity from support; meeting client SLAs & metrics
Calibrated with Stakeholders & Recruiters to assist RPO (Operations) stay within metrics & SLAs set by Client Google.
Drove significant improvements in both productivity and quality metrics within the screening process
Successfully cross-trained and achieved full productivity in multiple domains, demonstrating exceptional adaptability and skill on domains: GBOP / GBO+F (across all POD’s), CAMPUS, LATAM & Tech [SWE & Test Engineering]
Ensured alignment of team with onsite, TDM, and QA requirements
Drove team productivity and quality through process training, shadowing, and alignment
Led multiple shadow sessions with trainers and onsite TDM to develop SOPs
Trained 2 batches with 3 trainers
Collaborated with the onsite team; on time and stop motion study
Determined average screening time for the team
Highly adaptable and collaborative team player with a strong focus on continuous improvement
Demonstrated leadership potential through mentoring and developing team members
Reliable team player with a strong work ethic, consistently going above and beyond.
Google Ads Account Manager
REGALIX, INC
Managed 120+ Google Ads Accounts for various businesses and across Europe market, responsible for 500k+ USD revenue/quarter
Collected and analyzed data on competitors and consumer behavior and presented weekly reports assisting the team achieve quarterly targets
Worked with business owners and marketing heads to analyze sales data and market trends, identifying opportunities for effective online marketing campaigns on Google, Facebook, and LinkedIn.
Fraud Officer, Fraud Analyst, SME and Trainer
HSBC Electronic Data Processing Private Limited
01.2013
Performer of the Quarter (Jan – March ’16, Oct-Nov’16)
Single-handedly responsible for analyzing spending patterns and identifying fraudulent transactions in the Overnight Strategy
Chosen as the first inbound operator for the Fraud Detection GSCH1 team, and consistently met targets from the start
Trained & mentored 12+ batches of new-joinees and cross-regional teams.
Education
Masters in Computer Applications -
Manipal University Jaipur
Post Graduate Diploma in Cyber Law & Intellectual Property Rights -