Clinton Anchery
Mumbai,MH
Summary
Results-oriented and Seasoned Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Engineer
Wipro Technologies
05.2015 - Current
- Maintained records for each project and engineering discipline.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Monitored systems in operation and quickly troubleshot errors.
- Connected to computer of client using remote link to install programs and applications.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Communicated with clients to verify roots and causes of computer problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Collaborated with outside departments to implement system-wide improvements.
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Helped streamline repair processes and update procedures for support action consistency.
- Trained and mentored junior engineers, providing guidance and direction.
- Assisted in development of system security protocols.
- Trained junior engineers in workstation design and material handling.
- Monitored and evaluated engineering performance to recommend improvements.
Education
Bachelors of Commerce in Banking And Insurance - Banking And Insurance
Model College
Dombivali, India04.2014
HSC - HSC Commerce
Model College
Kalyan East05.2011
SSC State Board - State Board
St. Judes High School
Kalyan East04.2009
Skills
- Application Installations
- Debugging
- User Support
- Hardware Troubleshooting
- Troubleshooting Skills
- Quality Controls
- Project Coordination
- Quality Assurance
- System Configuration
- Technical Writing
- Technical Documentation
- Technical Analysis
- Technical Support
- Team Collaboration and Leadership
Accomplishments
- Supervised team of 8 staff members.
Certification
Certified in Data Science with KNIME Software.
Timeline
Project Engineer
Wipro Technologies
05.2015 - Current
Bachelors of Commerce in Banking And Insurance - Banking And Insurance
Model College
HSC - HSC Commerce
Model College
SSC State Board - State Board
St. Judes High School
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