Clinton Mall
Mumbai
Summary
Hotel Management Professional experienced in all aspects of hotel operations and functions. Developed and executed comprehensive itineraries, enhancing customer engagement through effective communication and competitive market analysis. Delivered valuable insights as a technical expert while fostering strong relationships with diverse clientele.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Jamun Goa - Regional Recipes
Assagao
07.2025 - 04.2026
- Developed strategies to increase outlet revenue
- Monitored service delivery to ensure compliance with SOP guidelines
- Created and managed duty roster for effective staff scheduling
- Checked status of required licenses
Restaurant Manager Pre-opening
Mister Merchant's - Mordern Mezze
Moira
02.2025 - 06.2025
Restaurant Manager
Mercii - European Cuisine
Santacruz West
10.2024 - 01.2025
Restaurant Manager
JW Marriott Juhu
Mumbai
06.2024 - 10.2024
- Developed amenity programs with chefs to elevate guest experiences
- Facilitated team learning and development to strengthen service quality
- Worked towards achieving monthly sales targets through strategic planning
- Ensured timely delivery of orders to enhance customer satisfaction
Restaurant Manager (Navi Mumbai Marriott - Task force)
Navi Mumbai Marriott
Mumbai
10.2023 - 02.2024
- Ensured adherence to service guidelines and SOPs to maintain operational standards
- Managed outlet budget to allocate resources effectively and maintain financial health
- Trained new staff on operational procedures to ensure compliance and enhance service quality
Assistant Restaurant Manager
JW Marriott Juhu / Lotus Café
Mumbai
07.2022 - 10.2022
- Delivering superior service & maximizing customer satisfaction
- Selecting, coaching and supporting associates, ensuring they performed in accordance with the established hotel standards and values
- Managing day-to-day operations of the hotel while aligning to company standards and guest needs
- Designed and created effective training solutions that impact skills and knowledge
- Reviewed and enhanced training techniques and modules to improve staff skill development
- Collaborated with marketing department to develop promotional strategies and activities that align with guest needs
- Identified and evaluated new business opportunities, including markets, growth areas, and customer trends, to drive revenue growth
- Managed financial operations, including budgeting and expense tracking.
- Tracking and reporting product/service changes, enhancements and developments and propose enhancements to itineraries
- Designing exceptional menus, purchasing goods & continuously making necessary improvements in products
- Overseeing negotiations with vendors ensuring competitive rates and adherence with company developed procurement standards
Restaurant Manager
JW Marriott Juhu / Lotus Café
Mumbai
06.2018 - 07.2022
- Managing day-to-day operations of the hotel while aligning to company standards and guest needs
- Delivered superior service, maximizing customer satisfaction through attentive interactions and personalized experiences
- Enhanced guest experience by proactively addressing needs and preferences throughout their stay
- Designed and created training solutions, enhancing skills and knowledge for team members to improve service quality
- Designing exceptional menus, purchasing goods & continuously making necessary improvements in products
- Identifying new business opportunities - including new markets, growth areas, trends, customers, products and services
Food And Beverage Executive
JW Marriott Juhu, Mumbai
Mumbai
06.2016 - 06.2018
- Delivered in-room dining services and managed daily responsibilities for team in all-day dining restaurant
- Addressed financial queries to assist team and enhance guest satisfaction
- Taking training on BSA Audit
- Ensured accuracy of profit and loss statements to support financial decision-making
Food And Beverage Supervisor
Trident Bandra Kurla Complex
Bandra Kurla Complex
06.2016 - 06.2018
- Managed daily operations of all-day dining restaurant along with restaurant manager for smooth running of the operations, target cost reduction & maximizing profits.
- Headed and managed overall banquet operations
- Managed team of 30 members, monitoring cleanliness and upkeep of banqueting venues while ensuring adherence to food & drink safety laws
- Improved footfall and retention by developing a new segment through networking with key clients in business district of BKC, Mumbai
- Managed & maintained a wide range of functions including menu and function planning, hygiene, health & safety etc
- Participated in new product testing, development, and innovation for enhancing service quality and operational requirements
- Developed and executed programs that drove improvements in employee engagement and were aligned with the 'Make every Interaction Counts' brand service behaviors
- Effectively developed products by identifying potential products by conducting market research and generated product requirements
Food And Beverage Assistant
Trident Bandra Kurla Complex
Bandra Kurla Complex
06.2016 - 06.2018
- Coordinated daily operations to ensure smooth service delivery
- Maintained service level adherence and effectively managed complaints through timely coordination
- Resolved customer complaints, and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
- Advised departments on planning and coordinating successful events
Education
Bachelor of Science -
Don Bosco College Of Hospitality & Tourism Management
MumbaiSkills
- Operations management
- Team management
- Staff training
- MS Office
- Complaint resolution
- Customer loyalty
- Service best practices
- Cost control
- Inventory management
- POS system operation
- Marketing strategy
- Event planning
- Full service restaurant background
- MS Office
- Staff training
Accomplishments
- Functions including operations management hotel branding, Feasibility Analysis, outlet management, & development of hotel staff
- Comfortable in fast-paced environment to provide quality service for patrons while effectively mentoring new staff
- Prepared to take on senior challenging position to make lasting impact on company's success.
Languages
- English
- Hindi
- Marathi
Timeline
Restaurant Manager
Jamun Goa - Regional Recipes
07.2025 - 04.2026
Restaurant Manager Pre-opening
Mister Merchant's - Mordern Mezze
02.2025 - 06.2025
Restaurant Manager
Mercii - European Cuisine
10.2024 - 01.2025
Restaurant Manager
JW Marriott Juhu
06.2024 - 10.2024
Restaurant Manager (Navi Mumbai Marriott - Task force)
Navi Mumbai Marriott
10.2023 - 02.2024
Assistant Restaurant Manager
JW Marriott Juhu / Lotus Café
07.2022 - 10.2022
Restaurant Manager
JW Marriott Juhu / Lotus Café
06.2018 - 07.2022
Food And Beverage Executive
JW Marriott Juhu, Mumbai
06.2016 - 06.2018
Food And Beverage Supervisor
Trident Bandra Kurla Complex
06.2016 - 06.2018
Food And Beverage Assistant
Trident Bandra Kurla Complex
06.2016 - 06.2018
Bachelor of Science -
Don Bosco College Of Hospitality & Tourism Management