Excel
Clinton Peacocke
Team Manager
Mumbai
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Operations Team Manager
J P Morgan Chase
Mumbai, India
05.2020 - Current
- Evaluated team performance regularly to identify opportunities for improvement or professional development initiatives.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans. Assisted team on continuous improvement and employee development.
- Reduced process opportunities by training and coaching employees on practices, procedures, and performance strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Experience working for Fraud Prevention Team analyzing fraud trends, Scam trends, working on developing fraud prevention techniques & processes.
- Experience of working for Collections Team ensuring targets are met in all aspects namely, Policy & Procedure, Customer Satisfaction & Overall performance.
- Assisted with asset procurement for new hires to ensure smooth onboarding.
- Have managed data analytical tasks on enterprise level, also preparing MBR decks, presenting them to clients and various other tasks proficiently using Microsoft Excel, Alteryx etc
- Conducted regular reviews of internal policies and procedures to maintain compliance with industry regulations or best practices guidelines.
- Oversaw daily operations, ensuring timely completion of tasks while maintaining quality standards.
Team Leader, Operations
Intelenet Global Services
Mumbai, India
09.2014 - 01.2020
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Helped team with performance management
- Managed SLA (Service Level Agreements) across the site to meet agreement goals
- Implemented employee engagement, recognition programs that boosted morale and increased retention rates within the team.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed, also empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- People Manager experience expertise, leadership qualities, strong analytical & problem solving skills have enabled me tackle difficult people and performance issues
Education
Bachelor of Commerce - Financial Accounting
BYK College of Commerce
Nashik, India 05.2001 -
Skills
Teamwork and Collaboration
Employee Development by training and mentoring
Performance Evaluation and Monitoring
Team Leadership
Interpersonal Communication
Staff Scheduling
Hiring and Onboarding
Problem-solving abilities
Operations Oversight
Analytical Thinking
Versed in Excel & Alteryx as data analytical tool
Software
Alteryx
Tableu
Power BI
Hobbies
- Watching Formula 1
- Love playing cricket
- Listening Music
Timeline
Operations Team Manager
J P Morgan Chase
05.2020 - Current
Team Leader, Operations
Intelenet Global Services
09.2014 - 01.2020
Bachelor of Commerce - Financial Accounting
BYK College of Commerce
05.2001 -