Clive Coelho
Mumbai
Summary
Talented Business Development Representative offering 10+ years' experience in Sales, Quality and Customer Service extensively in the banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Decisive, adaptable and resourceful problem solver with persuasive communication style.
Overview
17
17
years of professional experience
Work History
Program Manager
XED Institute
10.2022 - 04.2024
- Facilitated candidate administration for Leadership Executive Education supported by esteemed institutes including Cornell and Oxford.
- Explain course pedagogy to the applicants and help with schedules of live teaching sessions and relate the value proposition to the prospect
Business Development Representative
Codifyd, Bluemeteor
06.2021 - 03.2022
- Identify opportunities, qualify leads, contact target organizations and schedule meetings for the sales team and senior management.
- Expanded business through effective network development, identifying new and prospective clients.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Senior Program Advisor
Emeritus Institute of Management (Erulearning Solutions Pvt Ltd)
Mumbai, India
05.2018 - 02.2020
- Administered candidates for Executive Education courses affiliated by top IVY League institutes like MIT Sloan, Wharton's and Columbia Business School Exec Ed.
- Explain course pedagogy to the applicants and help with schedules of live teaching sessions and relate the value proposition to the prospect.
- Offer payment plans and Tuition Assistance for prospects who are in need and explain the payment structure.
- Acted as a direct liaison with marketing team and give daily feedback on the quality of the lead received. Responsible for maintaining weekly follow ups with prospects and keep them interested and get them enrolled before the cohort start date. Advise and inform the leads of the Information session before the course start and send them invites via calls and emails and get them registered for the info session.
Sr. CSA
JP Morgan Chase PVT LTD
Mumbai, India
10.2010 - 03.2018
- Debt Collections process, (Credit Card) worked with clients to support understanding of rationale and details of financial structures.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Relations Officer
Intelenet Global Services Pvt. Ltd.
Mumbai, India
06.2007 - 08.2010
- Answered average of 50 calls, emails and mail per day, addressing customer complaint, solving problems and providing reimbursement.
- Worked flexible hours; night, weekend, and holiday shifts.
- Helped Process and team leaders understand how to effectively manage Quality and Compliance.
- Evaluated calls to develop CSA's performance improvement plans.
- Compiled research data and gave professional presentations highlighting finds and recommended solutions.
Education
Bachelors In Commerce -
Mumbai University
10.2010
H.S.C - Commerce
St Marys Junior College
Mumbai03.2005
Skills
- Excellent Communication
- Business Development (B2B & B2C)
- Customer Acquisition
- Customer relationship development
- Sales and Marketing
- Training and Development
- Academic Counselling
Timeline
Program Manager
XED Institute
10.2022 - 04.2024
Business Development Representative
Codifyd, Bluemeteor
06.2021 - 03.2022
Senior Program Advisor
Emeritus Institute of Management (Erulearning Solutions Pvt Ltd)
05.2018 - 02.2020
Sr. CSA
JP Morgan Chase PVT LTD
10.2010 - 03.2018
Customer Relations Officer
Intelenet Global Services Pvt. Ltd.
06.2007 - 08.2010
Bachelors In Commerce -
Mumbai University
H.S.C - Commerce
St Marys Junior College