Hi, I’m
Clyde Peppin
Student Welfare Incharge & Care Taker
Bangalore,KA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure [Player Care] position. Ready to help team achieve standards and goals.
Overview
19
years of professional experience
Work History
Manipal Institute of Banking
Hostel Incharge
09.2021 - 05.2022
Job overview
- Streamlined hostel operations for increased efficiency and improved overall performance.
- Conducted regular facility inspections to proactively identify potential issues and address them before they escalated.
- Collaborated with team members to develop innovative solutions for common challenges faced in the hospitality industry.
- Managed staff schedules to maintain optimal staffing levels during peak and off-peak hours.
- Evaluated and promptly resolved lodging facility operational issues.
- Assisted with development and distribution of marketing materials for facility.
- Created and managed accurate occupancy forecasts and budgets.
Dubai School for Special Needs
Inhouse Student Care & Warden
03.2015 - 03.2018
Job overview
- Managed daily operations, including student processing, housing assignments, food service delivery, medical care provision, and recreational activities scheduling.
- Optimized existing resources for the creation of vocational training programs supporting student's skill and development
- Prioritized mental and physical health support for students by partnering with local mental health providers to offer counseling services onsite.
- Ensured compliance with local regulations governing the institutions by maintaining accurate records and documentation.
- Completed daily work report sheets and delegated tasks to employees.
- Supervised dining hall, outdoor recreation area, vocational shop, and housing unit.
E ZONE Electronics
SALES SUPERVISOR
03.2011 - 01.2014
Job overview
- Handling a team of 8 sales representatives
- Regular engagement with vendor at multiple levels to build long-term mutually beneficial relationships by market-intelligence inputs
- Conducting briefing and meeting before and after duty
- Mentored and monitored team members to deliver and exceed goals set by the department
- Received positive – satisfactory feedback from my customers and clients for excellent service and delivery
- Handling stock and maintaining inventory
- Create and submit daily, weekly and monthly sales report.
Aviva Business Solutions
SALES EXECUTIVE
05.2006 - 12.2010
Job overview
- Cold calling business and domestic customers selling various life insurance policies
- Give guidance and advice on client’s insurance requirements, establishing client's needs
- Designing appropriate solutions, maintaining effective credit control procedures, overseeing quality of work, supporting colleagues with technical and market information, ensuring compliance with procedures, keeping up to date with technical, legal and market developments
- Product level training and development of new associates
- Training for new hires on campaign KRA’s, SLA’s & Policies
- Feedback for performance and quality adherence of new associates.
FIRST RING SOLUTIONS
CUSTOMER SERVICE AND SALES EXECUTIVE
08.2003 - 03.2006
Job overview
- Selling of digital satellite packages to US customers
- Responsible to take care of Customer’s needs
- Receive online payment, invoicing, billing, order management, explain the invoicing, change management
- Handling voice based calls for the process All Digital Satellite in (U.S.)
- Perform basic Troubleshooting steps and solving all Technical issues related to the Set up Box, Signal Strength and Frequency
- Updating clients with Debit and Credit billing details
- Accepting Debit and Credit Card payments and booking of programs on Television
- Assist and update client with the latest Products, Packages and Offers
- Up selling of add on packages and pay per view movies and adult channels.
Education
AVIVA & FIRST RING SOLUTIONS
Certified in Customer Service& Sales Training
Pavender Bharadhidasan College Of Arts & ScienceTrichy
BBA from Business Administration
04.2001
Skills
Policy Enforcement
Physical Fitness
Workplace Safety
Security Protocols
Inmate monitoring
Problem-Solving
Time Management
Behavioral Management
Multitasking Abilities
Team Collaboration
Team building
Personal Information
- Date of Birth: 02/20/81
- Nationality: Indian
- Marital Status: Married
Timeline
Hostel Incharge
Manipal Institute of Banking
09.2021 - 05.2022
Inhouse Student Care & Warden
Dubai School for Special Needs
03.2015 - 03.2018
SALES SUPERVISOR
E ZONE Electronics
03.2011 - 01.2014
SALES EXECUTIVE
Aviva Business Solutions
05.2006 - 12.2010
CUSTOMER SERVICE AND SALES EXECUTIVE
FIRST RING SOLUTIONS
08.2003 - 03.2006
Pavender Bharadhidasan College Of Arts & Science
BBA from Business Administration
04.2001
AVIVA & FIRST RING SOLUTIONS
Certified in Customer Service& Sales Training