Clymansiya Yeshappa
Analyst
Bengaluru ,Karnataka
Summary
Armed with over five years of dynamic leadership experience, I've honed a multifaceted approach to guiding and empowering teams, consistently surpassing organizational objectives. My leadership ethos is defined by a blend of transformational and servant leadership styles, fostering an inclusive and empowering work culture that catalyzes performance excellence. Proficient in the art of resource optimization and process refinement, I orchestrate seamless workflows that maximize efficiency and ensure the timely achievement of project milestones. My adept communication skills, augmented by a strategic focus on stakeholder engagement and relationship building, facilitate fluid collaboration across diverse teams and departments. Committed to perpetual evolution, I champion continuous learning and development initiatives, nurturing a culture of growth and innovation. Upholding unwavering standards of quality, I navigate complex challenges with agility, consistently delivering superlative outcomes through astute team management strategies anchored in empathy, accountability, and results-driven leadership.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Acting Team Leader(Trust & Safety Analyst)
Accenture Solutions Pvt. Ltd
08.2018 - 12.2023
- Spearheaded operational excellence and drove team performance by meticulously monitoring SLA and KPI targets, specifically focusing on AHT set by clients.
- Conducted weekly performance evaluations and engaged in one-on-one discussions to provide tailored feedback, fostering a culture of continuous improvement.
- Offered targeted coaching to enhance call handling skills and support individuals in achieving their targets.
- Ensured punctuality among team members by overseeing timely logins, facilitating adherence to assigned targets.
- Regularly disseminated daily performance reports to promote transparency and facilitate goal-oriented efforts.
- Recognized outstanding performance through motivational shout-out emails, fostering a culture of recognition and appreciation.
- Undertook administrative tasks including scheduling transportation and managing timesheets, ensuring seamless logistical support.
- Prioritized delegation to empower team members and prepare them for future leadership roles, effectively nurturing professional growth.
- Played a pivotal role in recommending performance appraisals and individual/team recognition, contributing to a positive work environment.
- Led training initiatives for new SMEs and team leads, meticulously tracking their progress and development through comprehensive reports.
- Successfully cross-trained six batches, equipping them with versatile skills to adapt to evolving operational needs.
- Developed quality assurance and monitoring standards, significantly elevating quality scores from 75% to an impressive 90%.
- Effectively led and stabilized the project over two years by imparting crucial training to team leads and introducing innovative ideas.
- Facilitated performance reviews with clients, showcasing the team's achievements and progress on a regular basis, solidifying reputation as a reliable and high-performing unit within Meta.
Education
BE/B.TECH - Electronics & Communications engineering
Guru Nanak Dev Engineering College Bidar
Bidar06.2018
No Degree - Science
Sai Gnyan Independent P.U.college Bidar
Bidar06.2014
No Degree -
Holy Shepherd H.P.S.School
Bidar06.2012
Skills
Quality Improvement
Team Supervision
Shift Scheduling
Overtime Management
People Management
Accomplishments
- Successful in delivering tasks on given deadline and exceeding client expectations.
- Have achieved “Star of business” and “Encore awards “ multiple times.
- Multiple Client recognition .
- Have successfully enrolled 15 insights with the total save of 55 FTE to make the process cinch.
- Tracked down the bug in the process which had huge effect on quality.once the bug was hunted it came up with many insights which further reduce the process steps.and was also recognised as “Star Innovator “from the management as well the client.
Domain Knowledge
Accenture Solutions Pvt. Ltd, Trust and safety is the set of business practices whereby an online platform reduces the risk that users will be exposed to harm ,fraud or other behavior’s that are outside community guidelines . Serve as an advocate for the user community. Investigate and resolve issues regarding content that is reported for account support and/or safety flag for action and resolve within agreed upon turnaround times and standards of quality.
Management Trainings Attended
- Sharpen the Saw, 12/12/18 - 12/12/18
- Automation Identification Diagnostics through CORD Methodology, 09/23/18 - 09/23/18
- Emerging Leader Program, 10/12/21 - 12/20/21
- Effective Stakeholder Management, 04/15/20 - 04/15/20
- Customer WOW - Experience, 04/14/20 - 04/14/20
- Introduction to Strategic Thinking and Problem Solving, 04/13/20 - 04/13/20
- Communicating for success, 02/04/19 - 02/04/19
- The Fundamentals of Exceptional Customer Service, 05/26/19 - 05/26/19
- Thriving Mind, 03/26/20 - 03/26/20
- FY22 TQ - Technology Quotient, 08/31/22 - 08/31/22
Leadership And Team Management - Description
Providing strong leadership to the team and fostering a positive and productive work environment. Setting clear goals and expectations for team members. Assigning tasks and responsibilities to team members based on their skills and capabilities. Motivating and inspiring team members to achieve their targets and maximize their potential. Conducting regular team meetings to communicate updates, share information, and address any concerns or challenges.
Performance Management - Description
Monitoring the performance of team members and providing regular feedback and coaching. Setting performance objectives and conducting performance evaluations. Recognizing and rewarding team members for their achievements. Identifying areas for improvement and providing guidance and support to enhance performance. Addressing any performance issues or conflicts within the team in a timely and constructive manner.
Workflow And Resource Management - Description
Planning and organizing the team's workflow and resources to ensure efficient operations. Allocating resources effectively to meet project deadlines and achieve targets. Identifying bottlenecks or inefficiencies in the workflow and implementing improvements. Managing priorities and adjusting workloads as needed to optimize productivity. Collaborating with other teams or departments to coordinate efforts and achieve common goals.
Communication And Collaboration - Description
Facilitating effective communication within the team and across other teams or departments. Ensuring clear and timely dissemination of information, instructions, and updates. Encouraging open and transparent communication, actively listening to team members' input and ideas. Promoting collaboration and teamwork, fostering a culture of knowledge sharing and cross-functional cooperation. Resolving conflicts or disputes among team members and promoting a harmonious work environment.
Training And Development - Description
Identifying the training and development needs of team members. Arranging or providing training opportunities to enhance their skills and knowledge. Mentoring and coaching team members to support their professional growth. Encouraging continuous learning and fostering a culture of personal and professional development.
Quality Assurance - Description
Ensuring adherence to quality standards and processes within the team's deliverables. Conducting quality checks and reviews to maintain high-quality outputs. Implementing corrective actions and process improvements to enhance efficiency and quality. Monitoring compliance with organizational policies, procedures, and industry regulations.
Risk Management - Description
Identifying and assessing risks that may impact project timelines, quality, or budget. Developing mitigation strategies and contingency plans to minimize risks. Monitoring and proactively addressing risks throughout the project lifecycle. Ensuring compliance with health and safety regulations and promoting a safe working environment.
Skills
Ms-Office (Presentation, word & Excel), AWS ,experience in working in Real time management and Incident Management., Project management, Communication Skills, Organizational Skills, Confidence, Integrity, Adaptability Delegation, Problem Solving skills, Critical thinking and Developing Leadership Skills., It is my constant endeavor to make good rapport with the Client to build long term healthy relationship. I help the Client in getting their Adhoc work completed. Provide suggestions to improve the Process and bring uniformity in execution.
Disclaimer
I hereby declare that the information furnished above is true and to the best of my knowledge.
Certification
Project management certification
Timeline
Project management certification
02-2024
Acting Team Leader(Trust & Safety Analyst)
Accenture Solutions Pvt. Ltd
08.2018 - 12.2023
BE/B.TECH - Electronics & Communications engineering
Guru Nanak Dev Engineering College Bidar
No Degree - Science
Sai Gnyan Independent P.U.college Bidar
No Degree -
Holy Shepherd H.P.S.School