Contractor Muhammed Tariq Iqbal
Quality Assurance Professional
Hyderabad
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Self-motivated Quality Assurance Professional with outstanding oral and written communication skills.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Quality Assurance Professional
Foundever India Pvt Ltd
Hyderabad
07.2023 - Current
- Monitored customer support's communications with Customer to ensure correct and updated information is being provided to the customer.
- Fixed identified issues to increase productivity and boost workflows.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Provided feedbacks to customer support on how to navigate available resources and provide accurate information to the customers.
- Taking one-on-one sessions for support agents to identify what issues they are facing when not meeting quality metrics and errors when communicating with customers.
Senior Customer Service Representative
Foundever India Pvt Ltd
Hyderabad
08.2022 - 07.2023
- Worked as vendor customer support for Wise formerly TransferWise
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Escalated issues to proper supervisors when standard processes were not effective.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Responded to customer calls and emails to answer questions about products and services.
Senior Customer Service Representative
Foundever India Pvt Ltd
Hyderabad
09.2021 - 08.2022
- Voice Process) for Sykes (acquired by Sitel) since 27th of September 2021
- Collected and documented customer's information for them to complete their online Covid Test during the lockdown in USA for international travel
- Directed people in properly completing their covid tests and providing the results which would then be shared with FDA so that they can travel using the pass generated as per the test results.
Quality Specialist
Amazon Development Center India Pvt. Ltd
Hyderabad
08.2019 - 01.2021
- Used third party maps to develop Amazon's own maps to assist the delivery agents in delivering the parcels to correct addresses.
- Used satellite images to create digitised roads which assist the delivery agents with navigating the routes to their destinations
- Designed, maintained and manipulated geographical information (GI) databases.
- Used remote sensing techniques to collate data from satellite and airborne-based sensors.
- Used OpenStreetMap to digitize navigation maps.
- Ensure the road types and accesses as per the rules and regulations of the region.
- Can find my edits on OpenStreetMaps with my user @contrai1
Customer Service Associate
Amazon Hyderabad Campus
Hyderabad
08.2017 - 05.2018
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Informed customers about special promotions and provided detailed information for various products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Solved problems with products and services by providing customers with technical support.
Education
Secondary School Certificate - High School
Marica High School
Hyderabad 04.2010 - 03.2012
12th Class - Science, Mathematics
Iqbalia Junior College
Hyderabad 06.2012 - 01.2014
B. Com - General
Vinayaka Missions Sikkim University
Sikkim 07.2014 - 05.2017
Skills
Proficient in providing excellent customer service experienceAdaptive, ambitious, cooperative, dynamic and hardworking
Excellent communication and interpersonal skills and liaison
Impressive ability to work in computer skills to prepare documents
English, Urdu, Hindi and Arabic
Timeline
Quality Assurance Professional
Foundever India Pvt Ltd
07.2023 - Current
Senior Customer Service Representative
Foundever India Pvt Ltd
08.2022 - 07.2023
Senior Customer Service Representative
Foundever India Pvt Ltd
09.2021 - 08.2022
Quality Specialist
Amazon Development Center India Pvt. Ltd
08.2019 - 01.2021
Customer Service Associate
Amazon Hyderabad Campus
08.2017 - 05.2018
B. Com - General
Vinayaka Missions Sikkim University
07.2014 - 05.2017
12th Class - Science, Mathematics
Iqbalia Junior College
06.2012 - 01.2014
Secondary School Certificate - High School
Marica High School
04.2010 - 03.2012