Sandiip MP Bansal
Bangalore
Summary
Accomplished Director of IT and Digital Transformation at Manipal Academy of Higher Education, I spearheaded major digital overhauls, enhancing operational efficiency by 40% through strategic planning and Agile leadership. Expert in cloud computing and team building, I've forged pivotal industry partnerships, driving forward-thinking digital innovation in the higher education sector.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Director IT and Digital Transformation
Manipal Academy of Higher Education
Manipal
07.2023 - Current
- Designed and implemented a comprehensive Digital Transformation Roadmap, leveraging Agile and DevOps methodologies to modernize operations and consolidate 70 years of legacy systems with a multi-layer architecture
- Drove digital excellence through strategic partnerships with industry leaders such as Deloitte, PwC, Salesforce, and Microsoft, ensuring MAHE's leadership in digital innovation
- Enhanced operational efficiency and developed a scalable, resilient digital infrastructure, resulting in significant advancements in the higher education technology landscape
- Established a Program Office with Solution Architects and Program Managers, ensuring rigorous governance practices and seamless solution integration to achieve business objectives
- Spearheaded monthly, weekly, and daily cadences to monitor program progress, facilitating continuous improvement and alignment with strategic goals
Associate Director and Head of Technology
REVA University
Bangalore
04.2020 - 07.2023
- Developed and deployed a comprehensive Digital Framework, achieving significant milestones in student acquisition, engagement, and lifecycle management through the Salesforce platform, earning Salesforce Trailblazer recognition
- Modernized data center operations using the ITIL Framework, resulting in substantial cost savings and a 40% reduction in operational costs
- Designed Smart Classrooms with interactive displays and AI-based systems, enhancing the student and employee journey from onboarding to offboarding
- Conducted thorough Fit-Gap Analysis and aligned technological solutions with stakeholder needs, achieving a 99% adoption rate and a 35% increase in performance
- Implemented an AI-based Hostel Management System, designed a Command Control Centre for enhanced security, and rolled out a transparent financial application using SAP Business One
Enterprise Business Application and IT Head
Maple Digital Technology
Mumbai
11.2018 - 09.2019
- Led a $1.5M IT infrastructure vertical, driving business strategies, customer relationships, and cross-functional team management for diverse enterprise solutions, resulting in significant operational improvements and business growth
- Achieved a 35% reduction in operating costs while maintaining SLA standards through stringent budget control, effective vendor partnerships, and implementation of comprehensive monitoring, incident management, and change management workflows for cloud-based SaaS products
- Revitalized team performance by setting achievable milestones, restructuring the team, and introducing regular update and problem-solving meetings; conducted Fit & Gap Analysis to shift P&L from negative to positive within the first quarter, and crafted technical proposals that earned the trust of prospective clients, driving business growth
Senior Manager - IT Project Operations & Support
Rolta India Ltd.
Mumbai
11.2013 - 11.2018
- Managed a complete portfolio of IT operations and project delivery for government, PSU, offshore clients, and corporate infrastructure, ensuring the highest level of customer satisfaction
- Directly managed a team of 20 professionals and oversaw 25 additional staff across technical support, engineering, and onshore/offshore teams, driving operational excellence through effective leadership
- Established a 24x7x365 operational center based on ITIL best practices, achieving an 80% issue resolution rate; implemented IT automation and financial controls, reducing yearly maintenance costs by 25% and ensuring a 97.5% uptime commitment
IT Operations Head
Riviera Home Furnishing P. Ltd.
Panipat
04.2012 - 11.2013
Operation and Support Head
The Computer People
Panipat
02.2005 - 04.2012
Product Manager, Haryana State
Pan InfoTech P. Ltd.
India
07.2004 - 02.2005
Branch Manager, Haryana State
VSM Advance Automation P. Ltd.
India
07.2003 - 07.2004
Business Franchisee, Haryana State
Aptech Ltd.
India
01.1996 - 07.2003
Education
Masters - Business Administration
Punjab Technical University
JalandharBachelor - Computer Application
Punjab Technical University
JalandharSkills
- Team Building
- Agile Leadership
- Budget Management
- Change Management
- Decision Making
- Conflict Management
- Cost Optimization
- Stakeholder Engagement
- Delivery Management
- Strategic Planning
- IT Risk Management
- IT Governance
- Program Management
- Internet of Things (IoT)
- Edge Computing
- Automation
- Vendor Management
- IT Audit
- Enterprise Resource Planning (ERP)
- Digital marketing
- Customer Relationship Management
- Service Management
- Salesforce Education Cloud
- Artificial Intelligence (AI)
- Product Modernization
- Identity and Access Management
- Azure
- AWS
- GCP
- Automation (Power Automate, RPA)
- Digital Transformation
- Data Analytics (Tableau, Power BI)
- Enterprise Architecture
- Cloud Computing
- DevOps Practices
- Cyber Security
- Compliance and Risk Management
- Orchestration using MuleSoft
Websites
Certification
- Prince2 Foundation and Practitioner from Axelos
- PMI-ACP from Simplilearn
- AWS CSA from Amazon
- ITIL v3 from Axelos
References
References can be shared on request.
Projects
Digital Transformation, Researched, designed, and implemented a comprehensive Digital Transformation Framework for REVA University and Manipal Academy of Higher Education, incorporating advanced technologies like Salesforce, Microsoft Dynamics, SAP ERP, and AI, achieving a 42% cost reduction, 99% system adoption, and a significant boost in operational efficiency and user satisfaction. Improvised Service Delivery and Uptime, Led service delivery and end-user support improvements across multiple organizations by implementing RPA tools like Flow and Power Automate, enhancing user experience and operational efficiency; achieved a 30% reduction in service calls and a 25% decrease in downtime through ITIL framework modernization and advanced monitoring solutions like Nagios and SolarWinds. Datacenter Modernization, Spearheaded data center modernization, enhancing reliability and performance with a hybrid cloud infrastructure and multi-layer redundancy architecture, achieving a 97.5% uptime and reducing operational expenses by 40%; further consolidated AWS and Azure environments, optimizing performance and reducing costs by an additional 30%. Program and Project Management, Led large-scale projects with a team of 120 members, including Solution Architects, Program Managers, and Program Directors; cultivated strong stakeholder relationships with OEMs and implementation partners, implemented robust project management practices, and established a PMO to ensure governance, risk mitigation, and budget control, resulting in seamless user adoption and a 20% improvement in project delivery timelines.
Awards
- CIO 100 Honoree for the year by IDC 2024
- DevSecOps Leader of the Year 2024
- CIO/CDO of the Year by IDC, 2023
- Game Changer in Digital Transformation by IDC, 2023
Application - Position
Sr. Director – Delivery Salesforce
Timeline
Director IT and Digital Transformation
Manipal Academy of Higher Education
07.2023 - Current
Associate Director and Head of Technology
REVA University
04.2020 - 07.2023
Enterprise Business Application and IT Head
Maple Digital Technology
11.2018 - 09.2019
Senior Manager - IT Project Operations & Support
Rolta India Ltd.
11.2013 - 11.2018
IT Operations Head
Riviera Home Furnishing P. Ltd.
04.2012 - 11.2013
Operation and Support Head
The Computer People
02.2005 - 04.2012
Product Manager, Haryana State
Pan InfoTech P. Ltd.
07.2004 - 02.2005
Branch Manager, Haryana State
VSM Advance Automation P. Ltd.
07.2003 - 07.2004
Business Franchisee, Haryana State
Aptech Ltd.
01.1996 - 07.2003
Masters - Business Administration
Punjab Technical University
Bachelor - Computer Application
Punjab Technical University
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