Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cobey McFry

Fishers

Summary

Accomplished, motivated professional with a commitment to top-tier customer service. Strong leadership and communicational skills. Drive to maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. Looking to build a long and distinguished career with a company/organization that can ensure long term employment along with the potential to advance learning initiatives and positional changes!

Overview

8
8
years of professional experience

Work History

Delivery Driver

Amazon
09.2024 - Current
  • Arrive to facility/warehouse an ten minutes before clocking In to receive what vehicle you will be driving that shift.
  • Inspect van for damages or impairments that would affect the ability to drive and perform the job requirements for that day.
  • Once inspection Is done complete a detailed survey of the vans condition, and check out the van for deliveries.
  • After inspection, review the Information provided by Amazon(DSP) that directs you a certain wave time that you will obtain your packages for that day.
  • Upon completion of picking up your packages, you will the begin your route driving to the first stop. During the process of delivering your packages you are responsible for safe driving techniques monitored by a camera located inside and outside of the van.
  • Failing to abide by the standard driving laws/directions could result in driving penalties that would disqualify you from driving the next scheduled shift and up to termination.
  • Once your route is completed you could be asked to perform “Rescues” where an associate that can’t complete the workload of their route, another associate meets them and takes half of the remaining packages.
  • During your route you are expected to operate an electronic GPS system to navigate through the total amount of locations that day.
  • Observe customer details and requests attached to that delivery for instructions on delivery location(s), or different actions to successfully deliver the packages.
  • Once completed with deliveries for your route, return to the station and examine your van to make sure no damage or impairments happened to the vehicle while delivering.
  • Weekly rankings of each employees performances for the week are given. Each employee has the same data represented and is ranked from Fantastic, Good or Poor.

Store Manager

Dollar Tree
01.2024 - 09.2024
  • Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision.
  • Developed and executed marketing/merchandising campaigns to increase brand awareness and attract new customers.
  • Managed a team of employees up to 20 personal, providing them training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction was executed at all times.
  • Ensured compliance with company policies, procedures, and safety regulations at all times.
  • Led regular team meetings to communicate goals, provide updates on performance metrics, and ensured a positive work environment was present at all times.
  • created employee schedules based on business needs, while effectively managing labor costs within budget constraints, including seasonal and holiday hiring.
  • Held weekly hiring events incase of terminations or employees abandoned their duties.
  • Identified areas of improvement within the stores merchandising layouts resulting in percentage increases of particular sub sections of the store.
  • Implemented effective loss prevention measures resulting in reduction of inventory shrinkages and effective consulting with employees due to their actions on sales floor.
  • Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas of improvement for sales, stocking, and merchandising.

General Manager of Operations

Lids Sports Group
09.2022 - 01.2024
  • Travel throughout the district to effectively hire and train new employees. Northen most store (Lafayette,IN) Southern most store (Terre Haute, IN).
  • Manage company assets by maintaining clean and fully equipped stores with properly working equipment.
  • Maintain company marketing updates in stores within the district periodically.
  • Resolved customer complaints efficiently while maintaining excellent customer service.
  • Demonstrated ability to manage and motivate staff to achieve sales targets.
  • Assisted customers with product selection, pricing, payment options and returns and exchanges.
  • Used proven customer engagement techniques to increase sales.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
  • Increased employee retention rate by creating professional development programs.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Assistant Store Manager

Lids Sports Group
08.2021 - 09.2022
  • Maintained organized store environment for customer and employee health and safety.
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Completed routine store inventories.
  • Assisted store manager in meeting standards for customer service and quality.
  • Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
  • Answered questions about store policies and addressed customer concerns.

Deputy Jailer

Polk County Sheriffs Office
09.2019 - 08.2021
  • Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
  • Maintained professional relationships with both colleagues and inmates, fostering an environment of mutual respect and cooperation.
  • Contributed to maintaining a secure facility by diligently monitoring inmate activities and behavior.
  • Participated in ongoing professional development training courses to stay current with industry trends and best practices.
  • Provided assistance during emergencies, effectively handling situations such as medical crises or altercations between inmates.
  • Streamlined administrative processes by regularly updating inmate records in the database system.
  • Assisted in the planning and execution of facility-wide emergency drills, ensuring preparedness for potential crises within the jail setting.
  • Ensured timely and accurate recordkeeping for all inmate files, including intake documents, incident reports, and release paperwork.
  • Utilized weapons, handcuffs, and physical force to maintain discipline and order among inmates.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Examined incoming and outgoing mail to detect contraband.
  • Inspected condition of locks, window bars, doors and gates to prevent inmate escapes.
  • Prepared reports to document incidents and violations.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Interviewed inmates to obtain information and evidence.
  • Administered drug tests to inmates.

Plumbing Assistant /Outside Sales Representative

Ultimate Plumbing & Septic Co.
06.2017 - 09.2019
  • Increased efficiency in plumbing repairs by maintaining a clean and organized workspace, resulting in reduced downtime for clients.
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Collaborated closely with other trade professionals such as electricians and carpenters during multi-trade projects, ensuring smooth coordination of efforts toward successful outcomes.
  • Reduced potential for future repairs by recommending preventative maintenance procedures to clients upon completion of projects.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Exceeded monthly sales targets and quotas consistently.
  • Managed inventory of materials required for each project, ensuring availability when needed without overstocking supplies.
  • Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
  • Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
  • Listened to instructions from journeyman plumber, gaining valuable onsite job training.
  • Unclogged sinks and toilets for customers using tools and drain cleaners.
  • Developed and implemented successful sales strategies to increase revenue in assigned territories.
  • Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
  • Participated in marketing campaigns to develop new and unique selling tactics for potential clients to interact with, while also designing portals through website to demonstrate the process of certain jobs.
  • Took detailed pictures and videos of performing jobs so that future clients could easily access information regarding problems they could be experiencing.

Education

High School Diploma -

Piedmont High School
Piedmont, AL
05.2017

Skills

  • Team Management
  • Retail Management
  • Profit & Loss
  • Sales Management
  • Microsoft Windows
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Edge
  • Inventory Control
  • Loss Prevention
  • Payroll
  • Labor Cost Analysis
  • Merchandising
  • Valid Driver's license
  • Heavy lifting
  • Clean driving record
  • Loading and unloading
  • GPS and route planning

Timeline

Delivery Driver

Amazon
09.2024 - Current

Store Manager

Dollar Tree
01.2024 - 09.2024

General Manager of Operations

Lids Sports Group
09.2022 - 01.2024

Assistant Store Manager

Lids Sports Group
08.2021 - 09.2022

Deputy Jailer

Polk County Sheriffs Office
09.2019 - 08.2021

Plumbing Assistant /Outside Sales Representative

Ultimate Plumbing & Septic Co.
06.2017 - 09.2019

High School Diploma -

Piedmont High School

Similar Profiles

CREATE PROFILE
Cobey McFry