Codey Turner
Vevay
Summary
Insurance professional with extensive experience in providing personalized insurance solutions. Recognized for strong sales ability and thorough approach in addressing client needs. Focused on building strong client relationships and delivering exceptional service while collaborating with my team to adapt to the changing needs in a long term home for my career. Skills include risk analysis, policy development, and effective communication.
Overview
13
13
years of professional experience
Work History
Insurance Agent
Friendship Insurance
Madison, IN
07.2022 - 07.2026
- Sold insurance from over 35 carriers in volume with a quality approach
- Conducted comprehensive risk assessments to identify coverage gaps and recommend appropriate policies.
- Analyzed market trends to inform product offerings, ensuring competitiveness in the evolving insurance landscape.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Developed tailored insurance solutions for diverse client needs, enhancing customer satisfaction and retention.
Insurance Sales Representative
State Farm Insurance
08.2019 - 10.2021
- Made numerous outbound calls to generate sales and secure face-to-face appointments. Cross-marketed banking and financial opportunities while handling incoming calls to address questions, process payments, and manage claims. Traveled to capture underwriting images and finalize sales for customers unable to come to the office.
- Developed customized insurance solutions to meet diverse client needs.
- Conducted comprehensive risk assessments to identify coverage gaps and recommend appropriate policies.
- Built and maintained strong relationships with clients through effective communication and follow-up strategies.
Executive Casino Host
Hollywood Casino Lawrenceburg
06.2015 - 08.2019
- Achieved 5% revenue growth for Hollywood's most profitable clients. Developed one of the strongest VIP Casino Host lists quickly by delivering exceptional customer service and fostering customer loyalty. Achieved quarterly goals focused on converting new contacts into sales through strategic outreach and relationship management. Maintained profitability of accounts based on their return on investments. Made reservations for hotels, restaurants, and private events. Coordinated and supervised off-property trips for guests to Hollywood's sister properties.
- Cultivated relationships with high-value players to enhance loyalty and retention.
- Coordinated personalized experiences for guests, ensuring exceptional service and satisfaction.
- Analyzed guest preferences to tailor promotions and events for maximum engagement.
VIP Representative
Belterra Casino Resort and Spa
08.2013 - 06.2015
- Daily interaction with food and beverage staff to manage the VIP lounge inside the casino. Received and tracked inbound calls from VIPs, including making reservations for the hotel, restaurants, spa, golf, etc. Managed the distribution and seating arrangements of VIPs for concerts and entertainment events.
- Facilitated personalized experiences for high-profile guests, enhancing customer satisfaction and loyalty.
- Coordinated VIP reservations and special requests, ensuring seamless service delivery.
- Actively engaged with guests to assess needs and deliver tailored solutions.
Education
Diploma - General Studies
Switzerland County High School
Vevay, IN05-2008
Skills
- Insurance Consultation
- Policy Quotation
- Regulatory Compliance
- Sales
- Client relations
- Client support
- Account management
- New client acquisition
- Client retention
- Customer follow-up
- Marketing
- Team Player
Timeline
Insurance Agent
Friendship Insurance
07.2022 - 07.2026
Insurance Sales Representative
State Farm Insurance
08.2019 - 10.2021
Executive Casino Host
Hollywood Casino Lawrenceburg
06.2015 - 08.2019
VIP Representative
Belterra Casino Resort and Spa
08.2013 - 06.2015
Diploma - General Studies
Switzerland County High School