Cody Norton
Indianapolis
Summary
Sales professional with proven ability to support sales teams and drive results. Strong focus on team collaboration and adaptability to meet changing needs. Skilled in customer relationship management, data analysis, and process optimization. Reliable and effective in achieving strategic goals and enhancing team performance.
Overview
7
7
years of professional experience
Work History
Operational Sales Support
SMC
01.2022 - Current
- Worked directly with SMC's largest account as a change control coordinator
- Managed communication channels on any changes to SMC product that impact Copy Exact specifications dictated by the semiconductor industry
- Identified relevant details and data necessary for the projects such as changes in materials or manufacturing location, scope of parts affected, and possible risks associated with the change
- Submitted timely notifications to customer and coordinated with their teams to address any concerns, validate timelines, and provide regular updates as needed with each project
- Maintained detailed project records and regularly updated teams in the US, Japan, and Singapore on project status
- Boosted sales performance by providing efficient administrative support to the sales team supporting the customer
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns
- Ensured timely deliveries to customer satisfaction while maintaining clear communication channels between internal departments
- Liaised with sales, engineering, and production teams to develop solutions and accomplish shared objectives
- Managed unique customer issues impacting multiple departments and ensured satisfactory resolutions for the customer
- Coordinated with the Claim department to regularly review open claims for the customer and provide them with detailed weekly updates
Sales Account Representative
SMC
07.2017 - 01.2022
- Worked with a diverse customer base in semiconductor, food & packaging, and agricultural industries
- Managed a remote territory covering Idaho and eastern Washington and Oregon
- Developed projects with existing account base while prospecting new business development opportunities within assigned territory
- Responded to all inquiries from new and existing customers
- Provided administrative support to all customers and distributors
- Assisted customers with specifying product into new and existing applications
- Collaborated with customers and engineering teams to develop specialized product for unique applications
- Provided order support and regularly updated customers and distribution on any inquiries for expedites and claims
- Actively logged all account activity to track project development, account performance, and other changes within the assigned territory
Education
Bachelor of Arts - Telecommunications
Ball State University
Muncie, IN05-2017
Skills
- Effective negotiation
- Excellent communication
- Sales strategy development
- Territory management
- Sales processes
- Account management
- Process streamlining
- Interdepartmental collaboration
- Customer service
- Problem-solving
Timeline
Operational Sales Support
SMC
01.2022 - Current
Sales Account Representative
SMC
07.2017 - 01.2022
Bachelor of Arts - Telecommunications
Ball State University
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