Colin Lacour-McGraw
Goshen
Summary
Dedicated professional with a background in security and customer service. Known for integrity and effective communication, excels in managing crowd control and building strong customer relationships. Aiming to contribute to a safe and enjoyable environment in high-energy venues.
Overview
7
7
years of professional experience
Work History
Bouncer
The Chug
Muncie
05.2023 - 05.2026
- Monitored venue for safety and security during high-capacity events, ensuring patron well-being.
- Checked identification to verify age before granting entry to patrons.
- Managed crowd control to maintain safety and enhance overall patron experience.
- Responded quickly to altercations, de-escalating conflicts among patrons.
- Cultivated strong customer relationships through consistent engagement and exceptional service.
Guardsman
Army National Guard Indiana
Muncie
11.2023 - 06.2025
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish goals.
- Collaborated closely with team members to achieve objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Underwent medical separation due to health reasons during advanced individual training.
Front Staff
McCalisters Deli
Muncie
05.2023 - 12.2024
- Developed training program for new staff on food handling and customer service protocols, enhancing team readiness.
- Established and nurtured collaborative relationships with peers and upper management to enhance communication.
- Welcomed incoming customers and provided tailored support, ensuring positive experiences.
Factory Worker
Patrick Industries
Goshen
05.2020 - 08.2021
- Gained seasonal employment experience during summers of 2020 and 2021
- Inspected products for defects, ensuring quality standards and reporting issues to supervisors.
- Collaborated with team members to optimize production schedules, enhancing workflow efficiency.
- Followed standard operating procedures for efficient workflow management.
- Sorted and packaged products for processing or shipment, maintaining accuracy and adherence to timelines.
Pool Cleaner
Bontrager Pools
Goshen
03.2019 - 08.2019
- Monitored water chemistry and adjusted chemical levels to maintain safe swimming conditions for patrons.
- Ensured pool cleanliness by skimming debris and vacuuming surfaces to provide a safe and inviting environment.
- Coordinated with team members to complete scheduled services on time, enhancing overall service reliability.
Education
Bachelor of Science - General History
Ball State University
Muncie, IN12-2025
High School Diploma -
Northridge High School
Middlebury, IN05-2019
Skills
- Patron management
- Situational awareness
- Conflict resolution
- Effective communication
- Team collaboration
- Project management
- Critical thinking
- Integrity and honesty
Affiliations
- ROTC at Ball State University (Jan 2022 - May 2024)
Timeline
Guardsman
Army National Guard Indiana
11.2023 - 06.2025
Bouncer
The Chug
05.2023 - 05.2026
Front Staff
McCalisters Deli
05.2023 - 12.2024
Factory Worker
Patrick Industries
05.2020 - 08.2021
Pool Cleaner
Bontrager Pools
03.2019 - 08.2019
Bachelor of Science - General History
Ball State University
High School Diploma -
Northridge High School