Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Colleen Johnson

Greenwood

Summary

Customer service professional with extensive experience at Carelon Member Services, specializing in data entry and problem-solving. Demonstrated success in enhancing customer relations and streamlining processes for accurate information delivery. Proficient in managing inbound and outbound calls, prioritizing client satisfaction and operational efficiency. Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.

Overview

15
15
years of professional experience

Work History

Customer Care Representative II (health guide)

BCforward with Carelon
04.2025 - Current
  • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims
  • Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are managed appropriately and in a timely manner.

Data Entry

Knowledge Services
Indianapolis
10.2022 - 06.2024
  • Sort and prepare files to input information.
  • Compile information and verify its accuracy for computer data entry.
  • Assess data to look for errors and deficiencies.
  • Spot incompatibilities between different data sources
  • Make data backups as per the contingency plan.
  • Provide prompt access to data.

Customer Service Representative

Anthem
Indianapolis
11.2020 - 06.2022
  • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are managed appropriately and in a timely manner.

General warehouse worker

Fed-Ex
05.2019 - 11.2020
  • Load and unload materials on to, and/or off delivery vehicles, pallets, platforms, skids, or lifting device.
  • Accurately selecting product according to the customer's order specifications.
  • Pulling and preparing products for shipment, ensuring that the exact number and type of product is loaded and shipped.
  • Perform picking/packing duties in an efficient manner that meets customer service standards.
  • Test to validate the software to determine functionality of the repaired device.
  • Document, inspect and assess performance and/or appearance to repair and/or restore to original state.

Administrative Assistant/Assistant Manager

Compass Group
07.2018 - 10.2019
  • Generate Reports for Daily Sales.
  • Manage General Office Task (Filing, Reports, Setting Up Meetings)
  • Scan & Print Documents.
  • Maintain Polite & Professional Communication via Phone & Email
  • Opening & Closing Payroll Weekly.
  • Ordering & Inventory.
  • Barista Supervisor.
  • Food Prep.
  • Interviews for Hiring.
  • Meetings with Vendors
  • Paying Invoices

Packaging Coordinator

Nice-Pak
Indianapolis
05.2018 - 04.2019
  • Inspected and packed wipes to go to distributor.

Assistant General Manager

Little Caesars
07.2010 - 01.2019
  • Generate Documents for Daily Sales.
  • Ordering & Inventory.
  • Payroll
  • Scheduling.
  • Food Prep.
  • Supervise Staff
  • Interviews for Hiring
  • Organize Store
  • Food Safety
  • Paying Invoices

Customer Service Representative

Stericycle
07.2017 - 05.2018
  • Taking inbound and outbound phone calls and advising the customers that they have a recall and transferring them to the dealership to get the recall serviced.

Customer Service Representative

Stericycle
Indianapolis
11.2016 - 07.2017
  • Taking inbound and outbound phone calls and advising the customers that they have a recall and transferring them to the dealership to get the recall serviced.

EQA Specialist

Interactions (through DNA Consulting)
Indianapolis
08.2015 - 10.2015
  • Taking inbound automated calls and transferring the caller to where they want to go.

Reimbursement Specialist

Covance
Greenfield
10.2014 - 04.2015
  • Making outbound calls to Insurance Companies to verify benefits and coverage for medications to see if they are eligible for financial assistance and manages data entry.

Education

High School Diploma -

Pentwater Court
Indianapolis, IN

Skills

  • Data Entry
  • Customer Service
  • Cash Handling
  • Inbound calls
  • Outbound calls

References

References available upon request.

Timeline

Customer Care Representative II (health guide)

BCforward with Carelon
04.2025 - Current

Data Entry

Knowledge Services
10.2022 - 06.2024

Customer Service Representative

Anthem
11.2020 - 06.2022

General warehouse worker

Fed-Ex
05.2019 - 11.2020

Administrative Assistant/Assistant Manager

Compass Group
07.2018 - 10.2019

Packaging Coordinator

Nice-Pak
05.2018 - 04.2019

Customer Service Representative

Stericycle
07.2017 - 05.2018

Customer Service Representative

Stericycle
11.2016 - 07.2017

EQA Specialist

Interactions (through DNA Consulting)
08.2015 - 10.2015

Reimbursement Specialist

Covance
10.2014 - 04.2015

Assistant General Manager

Little Caesars
07.2010 - 01.2019

High School Diploma -

Pentwater Court

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