Colleena Roach
Winamac,Indiana
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
Five Star Sheets
New Carlisle, IN
09.2021 - Current
- Monitor emails and prepare customer daily communications.
- Prepare BOL's and other shipping documents for shipment.
- Maintain accurate data entry of all shipments.
- Multitasking in a high volume stressful environment.
- Developed shipping schedules to align with production timelines and customer demands.
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Facilitated cross-department collaboration to address and resolve logistical hurdles efficiently.
Residential Manager
Peak Community Services
Winamac, IN
02.2019 - 09.2021
- Developed personalized care plans in collaboration with clients, families, and multidisciplinary teams.
- Facilitated communication between residents, families, and healthcare providers to ensure continuity of care.
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Provided exceptional leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Developed strong relationships with local community organizations to enhance the quality of life for residents.
- Oversaw daily operations and ensured compliance with regulatory standards for residential services.
- Trained and mentored staff on best practices in resident support and service delivery.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Managed budgets effectively, ensuring the allocation of resources to meet the needs of both residents and staff members.
DSP (Direct Support Professional)
Peak Community Services
Winamac, IN
08.2014 - 02.2019
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Facilitated recreational and social activities to enhance community engagement among clients.
- Assisted individuals with daily living activities, promoting independence and personal choice.
Education
Lewis Cass Jr-Sr High School
Walton, IN05.2014
Skills
- Computer literacy
- English
- Multitasking
- Fluent in Microsoft programs
- Logistics
- Team management
- Process management
- Relationship building and communication skills
- Organizational skills
- Attention to detail
- Administrative experience
- Decision making
Certification
- Driver's License
- Heartsaver First Aid CPR AED (AHA) October 2025 to October 2027
Languages
English - Fluent
Timeline
Logistics Coordinator
Five Star Sheets
09.2021 - Current
Residential Manager
Peak Community Services
02.2019 - 09.2021
DSP (Direct Support Professional)
Peak Community Services
08.2014 - 02.2019
Lewis Cass Jr-Sr High School