Collin Biswas
Lead Consultant
Bengaluru
Summary
Accomplished Lead Consultant with a proven track record at HCL Tech, adept in Gen AI and Incident Management. Spearheaded innovative AI applications and optimized incident resolution processes, enhancing client relationships and team performance. Skilled in SQL development and team leadership, consistently delivering projects that exceed stakeholder expectations.
Overview
11
11
years of professional experience
1
1
Certification
4
4
Languages
Work History
Lead Consultant
HCL Tech
05.2023 - Current
- Worked on building a couple of Gen AI applications with RAG and Semantic Search
- Worked as a prompt engineer for developing an AI based Application.
- Worked on CHATBOT project which helps users to get the ticket progress and its outcome in SNOW through BOT.
- Evaluating project progress, outcomes, and deliverables to ensure they meet stakeholder expectations and align with organizational goals.
- Experience in developing and implementing generative AI models, with a understanding of deep learning techniques such as GPT.
- Worked on a project integrate Service Now with Google Gemini for users to get the status of the tickets just by entering any ticket information using RAG.
- Worked as a lead consultant to understand the project requirement and assist to implement by using RAG, Semantic Search and Chroma DB.
- Validating solutions against business needs and objectives to ensure they meet desired outcomes and deliver value.
- Providing ongoing advisory support to stakeholders, offering insights, recommendations, and best practices to optimize business processes.
- Evaluating project progress, outcomes, and deliverables to ensure they meet stakeholder expectations and align with organizational goals.
- Mentoring team members, delivering knowledge transition sessions, and ensuring data accuracy.
Lead Consultant
HCL Tech
03.2021 - 05.2023
- Coordinates and manages the Incident Management process activities across and with external suppliers to agreed SLAs.
- Supports Incident Management reporting (KPIs and customer SLAs).
- Responsible for the complete process adherence and handling of incidents according to SLAs.
- Responsible for handling P1 incidents and escalating to Major Incident Manager when it becomes a Major Incident.
- Responsible for acting as an escalation point to expedite incident resolution.
- Responsible for take charge of any Major/Minor incident and get normalcy attained in the shortest duration by providing resolutions/break fix/ workaround which ever is most suited depending on the type of incident.
- Maintaining Pharmacy Applications, analyzing the resolved tickets, and ensuring HIPAA compliance in healthcare settings.
- Leading a team of 12 members for Pharmacy Applications, managing schedules and resolving customer feedback.
- Mentoring team members, delivering knowledge transition sessions, and ensuring data accuracy.
- Driving daily standup calls, providing ratings, and sharing status reports with stakeholders.
- Evaluating project progress, outcomes, and deliverables to ensure they meet stakeholder expectations and align with organizational goals.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Spearheaded the successful completion of complex projects through effective risk management and mitigation strategies.
Consultant
Atos Syntel
10.2019 - 03.2021
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Managed team, ensuring data accuracy; drove daily standup calls for effective communication.
- Guided new joiners, facilitating their readiness for production, achieving commendations from customers.
- Encouraged cross-skilling, enabling non-stop 24*7 support; maintained SOWs for standardized processes.
- Altered stored procedures and modified reports in SQL and Crystal Reports.
- Monitored data warehouse and provided support for various healthcare applications like Cerner Soarian.
- Supervised patient encounters, provider activation, and modification of scheduling resources in Soarian.
Software Engineer
Allscripts
08.2017 - 11.2019
- Developed and adjusted stored procedures for new reports in SQL and Crystal Reporting, meeting client specifications.
- Managed printer tickets and acknowledged them during off-hours.
- Monitored GECB, Cerner Soarian Stream, and Openlink interfaces for smooth operations.
- Ensured synchronization of SIU edits between GECB and Soarian systems.
- Conducted post-Soarian upgrade testing to validate system functionality.
- Created and canceled patient encounters, and set up provider accounts in Soarian and GECB.
- Implemented new location hierarchy in Soarian Financials according to requirements.
System Analyst
Cerner
03.2014 - 08.2017
- Provided technical support for end-users, resolving issues promptly and effectively.
- Developed detailed technical documentation to facilitate knowledge sharing among team members and aid in future troubleshooting efforts.
- Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
- Monitored Data Warehouse and BAR Night job, preemptively addressing issues to maintain uninterrupted data processing and reporting.
- Conducted routine cleanup of workflow tasks, optimizing system efficiency and ensuring accurate data management.
- Managed Soarian Stream and BlackBox interfaces, guaranteeing data integrity and system reliability for healthcare processes.
- Assured printer functionality off-hours by promptly addressing tickets, maintaining smooth operations crucial for healthcare services.
- Managed Soarian Financials, ensuring seamless operations by acknowledging tickets, monitoring interfaces, and performing proactive maintenance.
Education
Bachelor of Engineering - Electronic And Communications Engineering
SJBIT
Bengaluru, India 04.2001 -
Skills
Client relationships
Team leadership & development
Processes and procedures
Business analysis
Gen AI
Incident Management
SQL Developer
Certification
Advanced Certification in GENAI
Timeline
Advanced Certification in GENAI
06-2024
Lead Consultant
HCL Tech
05.2023 - Current
Lead Consultant
HCL Tech
03.2021 - 05.2023
Consultant
Atos Syntel
10.2019 - 03.2021
Software Engineer
Allscripts
08.2017 - 11.2019
System Analyst
Cerner
03.2014 - 08.2017
Bachelor of Engineering - Electronic And Communications Engineering
SJBIT
04.2001 -
Similar Profiles
Suraj Prasad KhilarSuraj Prasad Khilar
Lead Engineer at HCL Tech ( Citrix Outsourced To HCL )Lead Engineer at HCL Tech ( Citrix Outsourced To HCL )
Mohammed Surfudeen Syed SirasudeenMohammed Surfudeen Syed Sirasudeen
AWS & DevOps Engineer at HCL TechAWS & DevOps Engineer at HCL Tech
Umakant TripathiUmakant Tripathi
Cyber Security Consultant at HCL TechCyber Security Consultant at HCL Tech