Colton Rinard
Fishers
Summary
Service Manager with a strong track record of keeping operations running smoothly and customers taken care of. Experienced in managing day-to-day service work, supporting teams in the field, and finding practical ways to improve processes. Known for clear communication, problem-solving, and staying organized in fast-paced environments while maintaining a high level of customer satisfaction.
Overview
1
1
year of professional experience
Work History
Service Manager
Bee Window
Fishers
01.2025 - Current
- Managed daily service operations to ensure customer satisfaction and efficient workflow.
- Coordinated service schedules and assignments for field technicians and support staff across the state of Indiana, daily.
- Trained new employees on service protocols and company standards for quality assurance.
- Handle inbound customer service calls and provide real-time troubleshooting and issue resolution over the phone.
- Manage AI-driven CRM systems, including calendar scheduling and maintaining accurate call logs.
- Demonstrated strong problem solving skills to efficiently resolve and reduce customer inquiries and technical issues.
- Collaborated with sales team to address customer needs and improve service offerings.
Bar Manager
Fiori Bar
Knoxville
02.2025 - 11.2025
- Managed daily bar operations, ensuring smooth service and customer satisfaction.
- Trained and supervised bar staff in service techniques and product knowledge.
- Developed seasonal drink menus, incorporating current trends and customer preferences.
- Collaborated with chefs to create complementary food pairings for beverage offerings.
- Handled customer inquiries and resolved service issues promptly and effectively.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Some College (No Degree) - Communications
University of Tennessee
Knoxville, TNSkills
- Field Service Coordination & Dispatch Optimization
- Work Order Prioritization & Scheduling Efficiency
- Customer Escalation Resolution
- Service Recovery & retention strategy
- AI-Enhanced Scheduling & Call Tracking Systems
- Data-Driven Service Performance Monitoring
- Cross-Functional Team Coordination (Sales, Install, Service)
- Warranty & Claims Management
- Upselling & Service-to-Sales Conversion
Affiliations
- Running
- Music production
- Yoga
- Friends and family
- New restaurants
Background & Approach
My strengths in service management come from a diverse range of experience. From working as a bartender, to performing as a signed musician, to teaching as a yoga instructor, and now serving as a service manager, building strong people skills has always been a priority. I enjoy helping others and take pride in positive resolutions. I’m motivated to continue growing in this field while expanding my knowledge and skill set.
Timeline
Bar Manager
Fiori Bar
02.2025 - 11.2025
Service Manager
Bee Window
01.2025 - Current
Some College (No Degree) - Communications
University of Tennessee