Colyn Moore
Kokomo
Summary
Results-oriented Tire Technician skilled in sales pipeline management and punctuality. Proven track record of minimizing wait times and enhancing workflow efficiency while ensuring exceptional customer service. I've been lead sales for 3/4 quarters of the year, and out of 22 divisions I've been lead salesman for 7 different periods.
Overview
4
4
years of professional experience
Work History
Tire Technician/Account and Recovery/Inside Sales Representative
RNR Tire Express
Kokomo, IN
09.2024 - Current
- Trained new technicians on safety protocols and best practices for tire servicing.
- Processed transactions accurately using point-of-sale systems, minimizing discrepancies and wait times.
- Monitored sales trends and provided feedback to management for strategy adjustments and promotions.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Worked flexible hours across night, weekend, and holiday shifts.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Assisted in maintaining inventory levels, ensuring product availability and organization on sales floor.
Tire Technician/Customer Sales Associate
Sam's Club
Kokomo, IN
02.2023 - 08.2024
- Maintained organized storage of tires and tools, enhancing workflow efficiency in service area.
- Collaborated with team members to streamline service processes, reducing customer wait times.
- Resolved customer inquiries regarding tire warranties and maintenance services effectively.
- Ensured customer loyalty through exceptional service and expert advice on tire maintenance.
- Secured repeat business, providing exceptional service and follow-up care.
Tire Technician
Discount Tire
Kokomo, IN
06.2022 - 02.2023
- Installed and balanced tires on various vehicle types efficiently.
- Conducted thorough safety checks to ensure optimal tire performance.
- Assisted customers with tire selection based on vehicle specifications.
- Maintained cleanliness and organization of work area and equipment.
- Collaborated with team members to improve workflow and service .
- Diagnosed tire issues and recommended appropriate solutions to customers.
Education
High School Diploma -
Plainfield High School
Plainfield05.2022
Skills
- Punctuality
- Sales Pipeline Management
- Troubleshooting
- Work order processing
- Customer service
- Heavy lifting
- Staff training
- Teamwork and collaboration
- Relationship building
- Service estimates
Timeline
Tire Technician/Account and Recovery/Inside Sales Representative
RNR Tire Express
09.2024 - Current
Tire Technician/Customer Sales Associate
Sam's Club
02.2023 - 08.2024
Tire Technician
Discount Tire
06.2022 - 02.2023
High School Diploma -
Plainfield High School