Summary
Overview
Work History
Education
Skills
Timeline
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Concetta Fernandes

Concetta Fernandes

Mumbai

Summary

Detail-oriented and collaborative Product Team Member with hands-on experience supporting the development and delivery of customer-centric products. Skilled in gathering user requirements, analyzing data, conducting market research, and assisting in product lifecycle activities from ideation to release. Experienced in working cross-functionally with engineering, design, and business stakeholders to ensure alignment on product goals and timelines. Adept at using tools like Jira, Confluence, ServiceNow, and product analytics platforms to track progress and optimize workflows. Committed to continuous learning and contributing to impactful, scalable product solutions

Overview

7
7
years of professional experience

Work History

Onboarding Product Member

JP Morgan Chase & Co
Mumbai
08.2023 - Current
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Identified needs of customers promptly and efficiently. Promoted high customer satisfaction by resolving problems with knowledgeable conversations through the use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members and cross-functional teams to achieve project objectives, and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment. Involved in rigorous regression testing for the Onboarding Product and cross-functional teams. Worked closely with regional stakeholders in prioritizing and solving the demand request process.
  • Utilized the ServiceNow tool to streamline processes and optimize performance within onboarding through extensive sessions with the business and technology team.

Project Member

JP Morgan Chase & Co
Mumbai
05.2022 - 07.2023
  • Coordinated meetings and maintained communication across project stakeholders.
  • Supported project manager in tracking deliverables and deadlines.
  • Conducted process improvement discussions to enhance team efficiency.
  • Implemented feedback mechanisms to gather insights from team members.
  • Facilitated training sessions within operations team regarding new targets rollout and best practices.
  • Monitored project progress and identified areas of improvement through customer feedback from surveys within the service.
  • Communicated with stakeholders regarding project objectives, timelines, milestones and deliverables.
  • Resolved conflicts between stakeholders while maintaining a positive working relationship with all parties involved.
  • Assisted in the preparation of documents, presentations and reports related to projects.
  • Maintained project files, books and correspondence in chronological date order for easy access and retrieval.
  • Participated in professional development opportunities to stay current with industry trends and technologies.

Senior Recruiting Coordinator

JP Morgan Chase & Co
Mumbai
07.2018 - 04.2022
  • Coordinated recruitment processes, including walk-in and virtual drives for diverse roles across various departments.
  • Scheduled interviews and facilitated candidate assessments with various teams, while ensuring urgency and minimizing reschedules to enhance the scheduling experience.
  • Trained junior staff and team members on recruiting best practices and company policies. Prepared a training plan for new joiners.
  • Implemented initiatives designed to improve the overall efficiency of the scheduling process, such as publishing productivity dashboards, conducting calibration sessions, educating stakeholders on new processes and policies, and timely review of process SOPs while suggesting new enhancements and amendments.

Education

PMP Professional -

Project Management Institute
02-2023

Bachelor of Science - Microbiology

St. Xaviers College
Mumbai
03-2018

State Secondary Certification -

Holy Cross Convent School
Mumbai
03-2013

Skills

  • Customer relationship management
  • Process improvement
  • Project coordination
  • Stakeholder communication
  • Problem solving
  • Conflict resolution
  • Adaptability
  • Decision-making

Timeline

Onboarding Product Member

JP Morgan Chase & Co
08.2023 - Current

Project Member

JP Morgan Chase & Co
05.2022 - 07.2023

Senior Recruiting Coordinator

JP Morgan Chase & Co
07.2018 - 04.2022

PMP Professional -

Project Management Institute

Bachelor of Science - Microbiology

St. Xaviers College

State Secondary Certification -

Holy Cross Convent School

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Concetta Fernandes