Confirm Papang
Jowai
Summary
Aspiring for challenging assignments, one which will make best use of existing skills and experience and also further my personal and professional development with a progressive and forward thinking organization.
Overview
18
18
years of professional experience
1
1
Language
Work History
Team Leader
Aloft Cessna Business Park
- Serving in the Restaurants and Banquet halls as amber of the pre-opening team.
- Soft opening & Grand Opening of Sheraton Bangalore as well as Aloft Cessna business park Bangalore.
- Responsible for leading banquet staff in serving guests during banquet functions.
- To be aware of all the F & B outlets and promotions in the hotel.
- To follow opening and closing checklist effectively.
- To anticipate guest needs and accommodate them effectively.
- Maintaining all conference rooms and equipment to a high standard.
- To check guest satisfaction.
- Handle the tasks of inspecting banquet areas at the end of function to ensure that all equipment is returned to its proper area and all areas are clean.
- Responsible for checking and maintaining cleanliness and neatness for table set-ups.
- Perform the tasks of drafting pertinent information in appropriate department logbook.
- Ensure a uniform, clean and professional appearance of banquet staff.
- Maintaining Banquet Areas, Cleaning, Snagging of Venues, Etc.
- A good knowledge of state of art Audio Visual equipment’s.
- Escorting the guest to their respective table.
- Answering the phone and door greeter.
- To ensure total guest satisfaction through prompt and efficient service in a courteous and professional manner.
- Utilize Suggestive Selling techniques of all menu items, wines, desserts, cordials, and beverages.
- Managing job trainee, trainee steward as well as industrial trainees in restaurants and Banquets.
- Maintaining all Hygiene forms and formats, all records.
- Taking care of the AV set up in the meeting room.
Head Operation Training & Development
Community Institute of Technology
08.2025 - Current
- Oversee daily operations and ensure smooth execution of all training programs.
- Design, develop, and regularly update training curricula collaborating with industry partners and academic experts.
- Lead strategic planning to align training with industry requirements and the center’s mission.
- Manage resource allocation, including infrastructure, staffing, and technology.
- Implement and monitor policies for operational efficiency and regulatory compliance.
- Recruit, train, and supervise trainers and administrative staff, promoting a positive work environment.
- Oversee the budgeting process and ensure programs stay within set financial parameters.
- Evaluate the effectiveness of training programs using assessments, feedback, and performance metrics.
- Foster partnerships with external stakeholders (clients, partners, regulatory bodies).
- Drive continuous improvement through research, use of learning technologies, and incorporation of feedback.
Food & Beverage Trainer
Assensive Educare LTD
01.2023 - 01.2025
- Prepare and deliver interactive training sessions on food preparation, service techniques, customer interaction, and hygiene practices.
- Develop and update training materials such as manuals, presentations, and e-learning modules tailored for F&B staff.
- Assess staff training needs and identify areas for skill development through assessments and feedback.
- Monitor and evaluate staff performance after training, provide feedback, and offer one-on-one coaching.
- Promote a customer-oriented approach, emphasizing guest satisfaction and excellent dining experiences.
- Ensure all F&B operations comply with relevant health, hygiene, and safety regulations.
- Collaborate closely with managers and supervisors to align training programs with operational goals and staff needs.
- Facilitate soft skills training, including professional appearance, communication, and teamwork.
- Lead by example in service standards and address customer service issues as part of ongoing staff development.
- Stay updated with industry trends and continuously improve training content and delivery.
Banquets Manager
Aloft Bengaluru
01.2015 - 01.2019
- Responsible for Vendor Management, Concept creation, Revenue generation & management, Cost management and Driving guest experience & satisfaction.
- Responsible for recruitment & employee training & engagement activities.
- Planning the event calendar for Food & Beverage and marketing through all the mediums.
- F&B marketing and setting F&B strategies with corresponding targets and deadlines.
- Taken training to get the staff ready for operation - Maintaining guest satisfaction level - Strategy planning to position the restaurants in the competitive market.
- Got Promoted as Manager Banquets on 1st March 2018.
- Part of the Pre-Opening team and taking care of Banquet operations.
- Ensuring maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly.
- Align and check work performances of subordinate and provide necessary on job training.
- Strategically designing organizing and suggesting food & beverage promotion as per requirement of the Season.
- Menu engineering and compiling of menu.
- Take cares of trainings for the entire B&F department.
- Maintaining the beverage cost.
- Outsourced manpower control in the department.
- Coordination with the beverage vendors to maintain the beverages stock in the hotel.
- Handling social events of all kinds.
- Working in close co-ordination with banquet sales team to increase revenue.
- Arranged meeting and conventions of all major multinational companies.
- Continuously improve and innovate upon product and services to achieve a larger market share and retain regular business of the banquet.
- Ensuring high profitability through meeting sales targets and cost control through effective inventory management.
- Planning, forecasting and budgeting the revenues and costs of the banquets.
Sheraton
03.2011 - 08.2014
Lalit Ashok
09.2009 - 03.2011
Park Bangalore
01.2008 - 07.2009
Education
Diploma - Hotel Management Catering
Durgapur Educational Society
Intermediate - undefined
MBOSE
01.2002
Skills
Solution oriented
Technical Exposure
- 6 months Industrial training from Le-Meridian, New Delhi.
- 2 months Vocational Training from Pine wood, Shillong.
- During this period I got exposure in all the four major department which helped me to know the latest technological know-how of the industry.
Technical Expertise
- Well versed in utilizing MS Office Application including MS Word, MS Excel, MS PowerPoint, MS Project
- Proficient with internet operation/soft skill
Timeline
Head Operation Training & Development
Community Institute of Technology
08.2025 - Current
Food & Beverage Trainer
Assensive Educare LTD
01.2023 - 01.2025
Banquets Manager
Aloft Bengaluru
01.2015 - 01.2019
Sheraton
03.2011 - 08.2014
Lalit Ashok
09.2009 - 03.2011
Park Bangalore
01.2008 - 07.2009
Team Leader
Aloft Cessna Business Park
Intermediate - undefined
MBOSE
Diploma - Hotel Management Catering
Durgapur Educational Society