Connie R. Lawless
Brookville,ANT
Summary
Experienced professional seeking a position to utilize business, office, administrative, and client/customer service skills. Committed to avoiding long commutes while adding value to your company with over 21 years of experience in the financial industry.
Dependable and enthusiastic business professional with experience in administrative and client service. Known for building strong relationships within all levels of personnel and providing high-quality service to meet client and management expectations. Skilled at prioritizing tasks in fast-paced, deadline-driven environments. Dedicated team player with excellent people skills, seeking to leverage expertise to contribute to a dynamic organization.
Overview
22
22
years of professional experience
Work History
Client Support Assistant
Sims Investment Management, LLC
07.2023 - 06.2024
- Provided administrative support to two certified financial planners
- Opened new accounts and processed transactions of existing accounts
- Updated customer relationship management data (Redtail CRM)
- Answered phones and provided client service with their financial requests and questions
Client Support Assistant
Johnson Investment Counsel, Inc.
11.2002 - 03.2023
- Provided administrative support to several certified financial planners and portfolio manager assistants, often a highly confidential and complex nature
- Developed familiarity and knowledge of client’s financial accounts
- Provided client account responsibilities including preparing new account paperwork for brokerage and retirement accounts; IRAs, 401(k) plans, mutual funds, 529 plans, etc
- Opened and closed accounts via personal and/or remote meetings providing instructions for document signing
- Prepared paperwork for account transfers, both incoming and outgoing
- Composed correspondence to clients, businesses, and financial institutions
- Processed charitable and non-charitable gifting of cash and securities
- Processed all types of cash flow management including checks, ACHs (automated clearing house), wire transfers, incoming and outgoing electronic fund transfers, bill paying, tax payments, etc
- Acted as a liaison with PM Group, other departments within the firm, primary custodial bank, and other financial institutions
- Drafted and assembled meeting booklets for wealth management reviews of client portfolios
- Main contact for all existing client calls and emails while documenting calls and emails into our tracking system
- Provided excellent client service and building trust and lasting partnerships with them to ensure prompt financial transactions
- Helped with client communications including client reports and tax reporting
- Assisted with special projects (client events, Christmas cards, tickets, client anniversary gifts and funeral memorials/flowers
- Coordinated schedules and organized calendars using Outlook software
- Trained new administrative assistants when coming onboard
- Completed conversion of over 300 accounts from one financial custodian to another
- Helped with event planning and coordination
Education
High School -
South Dearborn High School
Aurora, IndianaSkills
- Microsoft Word
- Excel
- Outlook
- SharePoint
- Salesforce
- PowerPoint
- RedTail (CRM)
- DocuSign
- Appointment Coordination
- Check processing
- Clerical Support
- Office Administration
- Customer Service
- Administrative Support
- Spreadsheet tracking
- Database Administration
- Data Entry
- Calendar Management
- Correspondence Writing
- Mail Management
- Schedule Management
- Written Communication
- Organizational Skills
References
References from the executive level of Johnson Investment Counsel, Inc. and Sims Investment Management are available upon request.
Affiliations
Gardening, horseback riding, spending time with family and friends
Websites
Timeline
Client Support Assistant
Sims Investment Management, LLC
07.2023 - 06.2024
Client Support Assistant
Johnson Investment Counsel, Inc.
11.2002 - 03.2023
High School -
South Dearborn High School
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