Conrad Byron Miranda
Goa
Summary
Dynamic and results-driven professional with extensive experience at Princess Cruises, excelling in food and beverage operations. Proven track record in enhancing customer satisfaction and operational efficiency through effective staff training and performance monitoring. Strong expertise in inventory management and a commitment to quality assurance ensure exceptional service delivery.
Resourceful Assistant F&B Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, customer service excellence, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and exceptional guest experiences.
Overview
21
21
years of professional experience
Work History
Assistant F&B Manager
Princess Cruises
Santa Clarita
08.2019 - 09.2025
- Assisted in daily operations of food and beverage service areas.
- Coordinated staff schedules and managed team performance effectively.
- Monitored inventory levels and ordered supplies as needed.
- Ensured compliance with health and safety regulations in Food and Beverage areas.
- Implemented training programs for new staff on service standards.
- Resolved guest inquiries and complaints to improve service satisfaction.
- Analyzed operational processes to identify areas for improvement in efficiency.
- Ensured proper maintenance of all equipment used in the Food and Beverage areas.
- Assisted in developing and implementing new strategies to improve customer service, increase sales and profitability.
- Trained new employees on food safety regulations, customer service techniques, menu items and personal hygiene.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Monitored staff performance to ensure that established standards of quality were met.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Inspected dining and serving areas for cleanliness and proper setup.
- Coached staff on strategies to enhance performance and improve customer relations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Junior Assistant F&B Manager
Princess Cruises
Santa Clarita
05.2017 - 08.2019
- Communicated effectively with guests and crew to resolve issues.
- Filed paperwork and kept system neat and organized.
- Assisted in daily administrative tasks for cruise operations.
- Organized inventory management for supplies and materials.
- Coordinated guest services to enhance onboard experiences.
- Managed scheduling for crew members and activities.
Junior Assistant Purser
Princess Cruises
Santa Clarita
09.2016 - 05.2017
- Coordinated guest services and provided assistance during embarkation and disembarkation.
- Managed onboard inventory and ensured availability of supplies for daily operations.
- Assisted in financial transactions and maintained accurate records of guest accounts.
- Facilitated guest inquiries and resolved issues to enhance overall guest experience.
Crew Welfare Coordinator
Princess Cruises
Santa Clarita
10.2011 - 09.2016
- Organized fun activities, crew tours and other exciting leisure activities to enhance the quality of personal and leisure time spent onboard by the teammates.
- Managed inventory of supplies and equipment for seamless service delivery.
- Facilitated communication between departments to ensure operational efficiency.
Bar Steward
Princess Cruises
Santa Clarita
06.2010 - 10.2011
- Managed bar inventory and supplies for seamless service operations.
- Prepared and served a variety of beverages to guests promptly.
- Maintained cleanliness and organization of bar area throughout shifts.
Utility Food and Beverage Steward
Princess Cruises
Santa Clarita
10.2007 - 05.2010
- Assisted guests with food and beverage selections during dining experiences.
- Maintained cleanliness and organization of Bar areas and service stations.
Galley Steward
Princess Cruises
Santa Clarita
11.2004 - 06.2007
- Operated dishwashing equipment to ensure proper sanitation of utensils.
- Collaborated with kitchen staff to streamline meal service operations.
- Trained new staff on cleaning procedures and safety protocols.
- Maintained cleanliness and organization of galley and storage areas.
Education
HSSC -
Fr. Agnel Multipurpose higher secondary school
VernaSSC -
Holy Cross Institute high school
CavelossimSkills
- Sound knowledge of computer(Microsoft Office)
- Excellent organizational skills
- Inventory management
- Attention to detail
- Quality assurance inspection
- Food safety compliance
- Staff training programs
- Customer service excellence
- Operational efficiency analysis
- Performance monitoring
- Effective communication
- Leadership and mentoring
- Food presentation
- Time management
- Hygiene regulations
- Operations oversight
- Service delivery management
- Food and beverage operations
Accomplishments
- Voted as the Employee of the Month in the month of June 2009 while working for Princess Cruises.
- Runner up for the Employee of the Month in the month of June 2008 while working for Princess Cruises.
Disclaimer
I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief.
Personal Information
I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief.
Languages
English
Advanced
C1
Hindi
Advanced
C1
Timeline
Assistant F&B Manager
Princess Cruises
08.2019 - 09.2025
Junior Assistant F&B Manager
Princess Cruises
05.2017 - 08.2019
Junior Assistant Purser
Princess Cruises
09.2016 - 05.2017
Crew Welfare Coordinator
Princess Cruises
10.2011 - 09.2016
Bar Steward
Princess Cruises
06.2010 - 10.2011
Utility Food and Beverage Steward
Princess Cruises
10.2007 - 05.2010
Galley Steward
Princess Cruises
11.2004 - 06.2007
HSSC -
Fr. Agnel Multipurpose higher secondary school
SSC -
Holy Cross Institute high school