Constance Cook
Auburn,IN
Summary
Talented Account Coordinator and Customer Care Specialist focused on being an outstanding liaison to customers and personnel. Dedicated to working hard in competitive environments. Known for top-of-the-line work and great service. Successful Corporate Trainer skilled at developing, implementing and optimizing corporate training programs. Data-driven leader with hardworking approach and clear focus on strengthening companies from inside out.
Overview
10
10
years of professional experience
Work History
Client Care Support Specialist
Veterans Care Coordination
06.2023 - Current
- Enhanced client satisfaction by handling inquiries, resolving issues, and providing exceptional customer service.
- Streamlined processes for increased efficiency, while managing client accounts and maintaining accurate records.
- Collaborated with team members to ensure a seamless client experience across all channels of communication.
- Identified opportunities for improvement within the department and implemented effective solutions for better client care.
- Developed strong relationships with clients through consistent follow-up and personalized attention, leading to improved retention rates.
- Assisted clients in navigating company services and products, ensuring they understand their options and make informed decisions.
- Facilitated open communication between clients and internal departments to address concerns or needs promptly, resulting in increased overall satisfaction levels.
- Improved response times by prioritizing tasks effectively based on urgency or importance of the request from clients.
- Maintained strict confidentiality when dealing with sensitive client information, adhering to company policies and industry standards.
- Contributed to department goals by consistently meeting or exceeding assigned performance metrics related to client care activities.
- Managed high-stress situations calmly and professionally, addressing conflicts or complaints from clients tactfully while working towards a resolution that satisfies all parties involved.
- Updated internal databases regularly to maintain accurate client records for future reference or reporting purposes.
Corporate Recruiter and Trainer
Rose International
07.2022 - Current
- Facilitated new hire orientation and scheduling.
- Completed paperwork and work authorization forms after hiring new employees.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Facilitated new employee orientations to foster positive team attitude.
- Evaluate employee performance to gauge where skills are lacking.
- Create training programs to address skill gaps in employees.
- Track and report trainee performance
- Prepare learning materials for programs.
- Develop onboarding programs for new employees.
- Conduct surveys to gauge the effectiveness of programs.
- Research new teaching methods.
Travel Guide and Travel Concierge
RCI Vacation Exchange
04.2021 - 09.2021
- Built personal relationships with guests to promote positive experiences.
- Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Served customers and followed outlined steps of service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Sales Account Coordinator/Administrative Assistant
Sweetwater Sound Inc.
11.2018 - 09.2019
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Used consultative sales techniques to pinpoint customers' needs and close on short-term and long-term sales contracts.
- Developed sales leads and uncovered new business opportunities through prospecting
- Made outbound calls to existing customers to upsell
- Contacted clients on telephone to obtain feedback about services purchased.
Customer Service Representative
AMAZON~ remote agent
05.2017 - 06.2018
- Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Politely assisted customers via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientèle.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Assisted customers with selection, inquiries and order customization requests.
- Directed calls to appropriate individuals and departments.
Customer Service Specialist
Lake Life Concierge & Home Watch
11.2016 - 03.2017
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientèle.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Assisted customers with food selection, inquiries and order customization requests.
- Developed reputation as an efficient service provider with high levels of accuracy.
Education
Diploma -
Northside High School
Fort Wayne, IN.1985
Board Certified in Radiology - undefined
Indiana University
Fort Wayne, IN.1992
Skills
- Strong client relations
- Creative problem solver
- Exceptional communication skills
- Data management
- Team leadership
- Self-motivated
- Strong verbal communication
- Conflict resolution
- Extremely organized
- Sales
- Process implementation
- Medical terminology knowledge
- Credit card processing
- Strategic sales knowledge
- Cash flow management
- Proficient in cash management
- Quick learner
- Powerful negotiator
- Scheduling
- Proofreading
- Customer Accounts Management
- Office Supplies and Inventory
- Operational Efficiency
- Purchase Order Creation
Interests
Volunteer Experience State Clerk in BMX for three years.
Taught Sunday school for four years at our church.
Parent Advocate for NILMDTS Organization( Now I Lay Me Down To Sleep)2011-2014
Parent Advocate for YFU Organization( Youth For Understanding)2010-2014
Taught Sunday school for four years at our church.
Parent Advocate for NILMDTS Organization( Now I Lay Me Down To Sleep)2011-2014
Parent Advocate for YFU Organization( Youth For Understanding)2010-2014
Accomplishments
- Customer Relations
- Earned highest marks for customer satisfaction, company-wide.
Timeline
Client Care Support Specialist
Veterans Care Coordination
06.2023 - Current
Corporate Recruiter and Trainer
Rose International
07.2022 - Current
Travel Guide and Travel Concierge
RCI Vacation Exchange
04.2021 - 09.2021
Sales Account Coordinator/Administrative Assistant
Sweetwater Sound Inc.
11.2018 - 09.2019
Customer Service Representative
AMAZON~ remote agent
05.2017 - 06.2018
Customer Service Specialist
Lake Life Concierge & Home Watch
11.2016 - 03.2017
Diploma -
Northside High School
Board Certified in Radiology - undefined
Indiana University
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