Constancio Rodrick

Managed end-to-end Bloomberg financial operations across business functions, ensuring alignment with organisational goals.

• Led operational planning, workforce management, and performance management initiatives.
• Managed client relationships, stakeholder communication, and critical escalations.
• Led process improvement, automation, and operational excellence initiatives.
• Collaborated with senior leadership to support strategic planning and operational governance.
• Implemented KPI dashboards and SLA governance frameworks that improved operational visibility.
• Developed KPI dashboards, MIS reports, and executive business reviews.
• Ensured compliance with audit requirements, governance standards, and organizational policies.
• Maintained 100% audit readiness through effective governance and compliance controls.
• Delivered 98%+ quality across 7,000+ monthly operational transactions.
• Reduced turnaround time by 15% through workflow redesign and resource optimization.
• Mentored Team Leaders and Operations Analysts while driving a culture of continuous improvement.
• Led cross-functional initiatives that improved service delivery and increased customer satisfaction.
• Led cross-functional initiatives that improved service delivery and increased customer satisfaction.

Led a team supporting Bloomberg financial operations while ensuring SLA, quality, and productivity targets.

• Successfully led a high-performing team while maintaining 95%+ SLA compliance.
• Managed workflow allocation and resource planning to enhance team performance.
• Improved productivity and operational KPIs through process optimization.
• Collaborated with stakeholders and cross-functional teams, leading to improved operational efficiency.
• Acted as the primary escalation point for operational and client issues.
• Reduced escalation turnaround time and improved stakeholder satisfaction.
• Conducted coaching, mentoring, and performance reviews.
• Conducted root cause analysis and implemented corrective actions to address operational issues.
• Outlined roles and responsibilities for team members and key achievements.
• Prepared MIS reports, dashboards, and business performance reports.
• Supported audits, compliance activities, and business continuity initiatives.
• Recognized for leadership, stakeholder management, and operational excellence.

Supported end-to-end order management and service activation processes for the National Broadband Network (NBN).

• Coordinated installation requests, provisioning activities, and service modifications with internal and external stakeholders.
• Monitored order lifecycle and ensured timely completion of customer requests.
• Managed operational escalations and collaborated with technical support teams to resolve service issues.
• Ensured adherence to SLA commitments and quality standards.
• Ensured high service quality and customer satisfaction through proactive monitoring and issue resolution.
• Successfully handled operational escalations and complex service requests.
• Streamlined order completion turnaround by coordinating workflows and enhancing communication processes.
• Supported continuous improvement initiatives that resulted in enhanced operational performance and service delivery.
• Prepared operational reports, productivity metrics, and performance dashboards.
• Assisted in process documentation, knowledge management, and quality initiatives.
• Supported business continuity and process transition activities.
• Supported continuous improvement initiatives that resulted in enhanced operational performance and service delivery.

Supported day-to-day telecommunications operations for Telstra, ensuring service requests were processed within agreed SLAs.

• Consistently achieved productivity, quality, and SLA targets.
• Coordinated cross-functional teams to resolve service-related issues and customer escalations, ensuring timely resolutions.
• Handled customer account maintenance, order management, and service provisioning activities.
• Processed customer requests, billing updates, and account modifications while maintaining high levels of accuracy.
• Monitored operational queues and ensured timely completion of assigned tasks.
• Ensured compliance with operational procedures and quality standards.
• Reduced processing errors through improved validation and quality checks.
• Prepared operational reports and maintained process documentation to support informed decision-making.
• Supported continuous process improvement initiatives, contributing to enhanced operational efficiency and effectiveness.
• Contributed to process improvements that enhanced team efficiency.
• Recognized for delivering excellent customer service and operational accuracy.
• Roles & Responsibilities Key Achievements

Managed customer interactions related to financial services while ensuring compliance with company policies.

• Resolved customer inquiries while consistently meeting productivity and quality targets.
• Consistently achieved customer satisfaction and quality benchmarks.
• Recognized for delivering excellent customer service and timely issue resolution.
• Executed customer validation, reviewed documentation, and resolved issues to enhance customer experience.
• Assisted in operational reporting and upheld service quality standards to ensure compliance.
• Contributed to improved operational efficiency through adherence to established processes.
• Defined key responsibilities and highlighted achievements in role.

Conducted financial history reviews and background verification to assess customer creditworthiness.

• Reviewed customer financial records to support informed lending decisions and mitigate credit risk.
• Processed mortgage-related documentation, ensuring compliance with banking and regulatory guidelines to facilitate accurate lending decisions.
• Maintained high levels of accuracy in financial verification and documentation.
• Maintained accurate records and ensured timely processing of documentation.
• Supported timely mortgage processing while ensuring compliance with quality standards.
• Streamlined operational processes by minimising documentation errors and enhancing processing timelines.
• Outlined key responsibilities and achievements in previous roles.