RANJITH KUMAR N

**Compliance Associate | Dangerous Goods Classification & Trainer**

* Performed **manual Dangerous Goods (DG) classification** by reviewing product information and assigning appropriate **DG codes, categories, and hazard classes** as per SOPs.
* Conducted **end-to-end product classification** to determine shipping eligibility and support compliant shipment to **Amazon robotic fulfillment sites**.
* Ensured accurate and consistent classification by adhering to **SOPs, compliance guidelines, and quality standards**.
* **Trained and onboarded 20 associates** on DG classification, SOPs, product categorization, and code assignment.
* Provided process guidance and clarification to associates to ensure **accuracy, quality, and compliance**.

**Content Moderator | Acting SME – Sensitive Content Review**

* Reviewed and classified **sensitive user-generated content** including Adult/Sexual, Abusive, Hate, Illegal Acts, Violence, Death, and Tragedy, following established **content moderation policies and SOPs**.
* Applied **policy guidelines and analytical judgment** to make accurate decisions and take appropriate action on complex and high-risk cases.
* Maintained **quality, accuracy, productivity, and policy compliance** while managing high-volume content review with strong time management.
* Served as **Acting SME**, providing real-time guidance on complex cases, policy interpretation, escalations, and process-related queries.
* Supported associates with **SOP clarification, best practices, and decision-making guidance** to improve consistency and quality.
* Collaborated with team members and stakeholders to resolve process issues and maintain **customer-centric content moderation standards**.