Cora Davis
Woodburn
Summary
I love to be around people and experience new job opportunities. I love to stay busy and learn new things. I have been in Customer service off and on for about 20 years. I love to interact with customers and I always get along with staff. I have experience at being an assistant manager. Currently I have experience in buying and pricing product.
Customer-focused eyewear specialist with several years of experience meeting client vision needs and embracing store's business goals. Empathetic professional with exceptional listening skills resulting in long-term customer relationships. Committed to commercial success, as evidenced by repeated recognition for top store eye wear sales.
Highly skilled Optician with relevant experience in patient care, eyewear prescriptions, and dispensing corrective lenses. Strengths include comprehensive knowledge of optics, exceptional interpersonal skills to interpret patient needs and strong technical abilities for precise lens crafting. Previous work has shown significant improvements in delivering efficient optical services to patients, ensuring both comfort and accuracy.
Overview
6
6
years of professional experience
2002
2002
years of post-secondary education
Work History
Optician/Retail Store Manager
Cunningham Optical One
Fort Wayne
09.2022 - Current
- Fit and Dispensed glasses.
- Verified Insurance
- Assisted customers in selecting appropriate eyewear based on individual needs.
- Fitted and adjusted eyewear to ensure proper alignment and comfort.
- Educated clients on proper eyewear care and maintenance techniques.
- Processed orders and managed billing for optical services efficiently.
- Utilized optical software systems to manage customer records accurately.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Calculated measurements for eyewear using optical measuring devices.
- Greeted patients warmly upon arrival at office or store location.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Processed payments for products purchased by customers.
- Repaired and adjusted frames to meet customer needs.
Jewelry Consultant
Zales
Fort Wayne
10.2021 - 05.2022
- Sales
- Cleaned and inspected Jewelry.
- Assisted customers with selecting and purchasing fine jewelry.
- Educated clients on jewelry care and maintenance techniques.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales goals and improve service.
Customer Service
Dollar General
Harlan
08.2020 - 02.2021
- Cashier
- Stocked Shelves.
Education
High School Diploma - graphic design, photography
Dekalb High School
Waterloo, INSkills
- Insurance verification
- Eyewear fitting
- Frame adjustment
- Sales techniques
- Appointment scheduling
Timeline
Optician/Retail Store Manager
Cunningham Optical One
09.2022 - Current
Jewelry Consultant
Zales
10.2021 - 05.2022
Customer Service
Dollar General
08.2020 - 02.2021
High School Diploma - graphic design, photography
Dekalb High School