Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cora Gaines

New Palestine

Summary

Dynamic and customer-focused professional with experience at Barrel Racing Baristas, excelling in high-quality beverage preparation and fostering a welcoming atmosphere. Proven ability in cash handling and relationship building, enhancing customer satisfaction and loyalty. A dedicated team player with strong attention to detail, committed to operational excellence and efficient service delivery.

Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.

Overview

2
2
years of professional experience

Work History

Barista

Barrel Racing Baristas
02.2025 - Current
  • Prepared and served high-quality coffee beverages to ensure customer satisfaction.
  • Operated espresso machines and brewing equipment efficiently, maintaining cleanliness and safety standards.
  • Managed inventory levels by tracking supplies and placing orders as needed to avoid shortages.
  • Assisted in training new baristas on drink preparation techniques and customer service best practices.
  • Implemented daily cleaning routines for equipment and work areas to enhance operational efficiency.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Receptionist

Champions Edge
02.2025 - Current
  • Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
  • Coordinated communication between departments, enhancing workflow efficiency and reducing response times.
  • Maintained organized filing systems for client records, improving document retrieval speed and accuracy.
  • Assisted in training new reception staff, fostering a collaborative team environment and knowledge sharing.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.

Retail Sales Associate, Barista

Redefined Hope Boutique and Coffee Shop
11.2023 - Current
  • Assisted customers in product selection to enhance shopping experience
  • Processed transactions accurately using point-of-sale systems
  • Maintained store cleanliness and organization to create inviting environment
  • Collaborated with team members to achieve daily sales goals
  • Participated in inventory management, ensuring stock levels were maintained
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Increased sales revenue through effective product recommendations tailored to individual customers.

Kitchen Staff Member

Pizza King
08.2023 - 10.2023
  • Prepared and assembled food items according to standardized recipes and portion sizes.
  • Maintained cleanliness and organization of kitchen equipment and workstations.
  • Operated kitchen appliances, including ovens, fryers, and slicers, ensuring proper usage and maintenance.
  • Assisted in inventory management by tracking stock levels and reporting shortages to supervisors.

Education

High School Diploma -

Indiana University, Bloomington
Bloomington, IN
05-2029

Skills

  • Time management

  • Friendly and outgoing

  • Attention to detail

  • Team player

  • Customer service

  • Problem-solving

  • Teamwork and collaboration

  • Cash handling

  • Retail sales

  • Store opening and closing

  • Relationship building

  • Professional appearance

Languages

ASL
Limited Working

Timeline

Barista

Barrel Racing Baristas
02.2025 - Current

Receptionist

Champions Edge
02.2025 - Current

Retail Sales Associate, Barista

Redefined Hope Boutique and Coffee Shop
11.2023 - Current

Kitchen Staff Member

Pizza King
08.2023 - 10.2023

High School Diploma -

Indiana University, Bloomington

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Cora Gaines