Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Online Pickup and Delivery Associate
Walmart, Inc.
03.2021 - Current
Assists with fulfilling customer online orders in a timely manner.
Completes exceptions to provide customers with ordered items and allow the store to meet metrics.
Communicates customer complaints, requests, and feedback to management for swift resolution.
Asset Protection Assistant Manager
Walmart, Inc.
01.2020 - 03.2021
Controlled reduction of loss inventory by protecting company assets.
Drove safety culture and compliance, held monthly meetings and completed safety reviews with accountability when appropriate.
Oversaw execution of compliance around hazardous waste, fire, and food safety.
Planned store staffing and executed associate training around events.
Third Shift Assistant Manager
Walmart, Inc.
06.2019 - 12.2020
Assisted in organizing and overseeing assignments to drive operational excellence with a focus on consumables.
Ensured maintenance team cleaned all areas of the store for morning turner.
Responsible for nightly waxing, store zone, modular resets, and a clean organized back room.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Hardlines Assistant Manager
Walmart, Inc.
11.2018 - 06.2019
Responsible for entertainment, toy, and sporting goods departments.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Upheld strict policies and laws surrounding gun sales and completed weekly gun audits.
Consumable Assistant Manager
Walmart, Inc.
02.2018 - 11.2018
Responsible for pharmacy, health and beauty, cosmetics, pet and lawn and garden departments.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Established priorities with team leads to complete daily price changes, top stock and section work.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Membership and Marketing Assistant Manager
Sams Club
11.2015 - 01.2018
Generated leads through phone calls, emails and face-to-face interactions.
Promoted the value of Sam's Club products, services, and membership types to current and potential members within the club and community.
Trained member service desk associates to complete refunds and exchanges in accordance with company policy and state laws.
Engaged with my team to set goals for associates to meet or exceed expectations on plus upgrades, renewals, top-down selling, credit applications, club pick up usage, and scan and go downloads.
Grocery and Produce Assistant Manager
Sam's Club
05.2014 - 11.2015
Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
Supervised associates on sales floor to ensure removal of damaged product, maintenance of signage, and proper presentation of stocked merchandise.
Supported the open-door policy and held daily meetings with associates and managers to keep focus on company directives
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Member Service Assistant Manager
Sam's Club
07.2013 - 05.2014
Trained and guided team members to maintain high productivity and performance metrics.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Handled the maintenance of all front-end equipment.
Manager in Training
Sam's Club
06.2013 - 07.2013
Exposed to valuable management experiences and on the job training for the various departments within Sam's Club.
Asset Protection Manager
Sam's Club
12.2011 - 06.2013
Conducted daily walks to ensure compliance in credit form retention, food safety, and hazardous waste.
Walked with various city and state inspectors as they toured the club for compliance of laws and safety regulations.
Analyzed P&L statements, monitored club damages/shrink and accident performance.
Created and maintained records of security incidents and investigations.
Various Hourly Positions
Sam's Club
05.2004 - 12.2011
Photo Lab Associate, Cashier, Member Service Associate, Check Out Supervisor, Cafe Associate, Bakery Team Lead, and Technology Team Lead
Education
Bachelor of Science - Cybersecurity
Purdue Global
03.2023
Bachelor of Science - Psychology
Indiana University-Purdue University Indianapolis
12.2006
Skills
Safety Protocols
Decision Making
Time Management
Problem-Solving
Deadline Adherence
Teamwork and Collaboration
Timeline
Online Pickup and Delivery Associate
Walmart, Inc.
03.2021 - Current
Asset Protection Assistant Manager
Walmart, Inc.
01.2020 - 03.2021
Third Shift Assistant Manager
Walmart, Inc.
06.2019 - 12.2020
Hardlines Assistant Manager
Walmart, Inc.
11.2018 - 06.2019
Consumable Assistant Manager
Walmart, Inc.
02.2018 - 11.2018
Membership and Marketing Assistant Manager
Sams Club
11.2015 - 01.2018
Grocery and Produce Assistant Manager
Sam's Club
05.2014 - 11.2015
Member Service Assistant Manager
Sam's Club
07.2013 - 05.2014
Manager in Training
Sam's Club
06.2013 - 07.2013
Asset Protection Manager
Sam's Club
12.2011 - 06.2013
Various Hourly Positions
Sam's Club
05.2004 - 12.2011
Bachelor of Science - Cybersecurity
Purdue Global
Bachelor of Science - Psychology
Indiana University-Purdue University Indianapolis
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