Cordney Johnson
Indianapolis
Summary
Dynamic leader with extensive experience at Koorsen Environmental Services, adept in team leadership and operational efficiency. Excelled in enhancing productivity and quality assurance, achieving significant improvements in customer satisfaction and employee development. Skilled in problem-solving and critical thinking, consistently prioritized workplace safety and service excellence.
Overview
13
13
years of professional experience
Work History
Service Manager
Koorsen Enviromental Services
12.2016 - 04.2024
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Met with customers to discuss service needs and offer available solutions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Hired, trained and supervised team of service staff members to meet business goals.
Industrial Cleaner
Koorsen Enviromental Services
12.2016 - 04.2024
- Cleaned industrial warehouses
- Cleaned environmental spills
Security Supervisor
Securitas Security Services
01.2014 - 12.2016
- Prepared and submitted reports to keep management informed of security activities and developments.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Conducted regular patrols of facility to detect and deter security threats.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Supervised team of Number security personnel during shift.
Forklift Operator
Progress Rail Locomotive
08.2011 - 12.2011
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Transported goods between warehouse locations according to shipment and storage needs.
Education
Core 40 Diploma - General Studies
Merrillville Highschool
276 E 68th Place Merrillville Indiana06.2011
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Conflict resolution
- Goal oriented
- Workflow management
- Team collaboration and leadership
- Employee relations
- Quality assurance
- Workplace safety
- Documentation and reporting
- Crew leadership
- Employee supervision
- Outgoing and energetic
- Service scheduling
- Operational efficiency
- Policy and procedure enforcement
- Staff management
- Inventory management
- Quality control
Timeline
Service Manager
Koorsen Enviromental Services
12.2016 - 04.2024
Industrial Cleaner
Koorsen Enviromental Services
12.2016 - 04.2024
Security Supervisor
Securitas Security Services
01.2014 - 12.2016
Forklift Operator
Progress Rail Locomotive
08.2011 - 12.2011
Core 40 Diploma - General Studies
Merrillville Highschool
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