Summary
Overview
Work History
Education
Skills
Timeline
Generic

COREY ANDERSON

Schererville,IN

Summary

Highly Skilled Computer Technician with a background in Hardware & Software installation, repair and troubleshooting. Very comfortable accepting new challenges and always eager to learn about new software and hardware issues. Fast worker able to resolve problems quickly, delivering high levels of customer satisfaction. Seeking a challenging position with opportunities for expanding upon existing skill base.

Overview

13
13
years of professional experience

Work History

Process Control Engineer

Cleveland-Cliffs
05.2022 - Current
  • Over 400 Desktops & Laptops Imaged, Configured and Deployed to Various users including Process automation controlled areas.
  • Installation and support of various software & Hardware such as AutoDesk, Axis Camera Software, Exceed, TeraTerm, Wonderware 2012, Wonderware 2014, Nucsafe, Ludlum Radiation Monitors, SQL2008 & SQL2012, Leco CS-400 , Eltra ON-900 (Oxygen Nitrogen Analyzer)
  • Windows 10 to 11 migration, HP Mini G9 Desktops, HP G9 &10 Elitebook Laptops
  • Issued Iphones and Panasonic Toughbooks to users within the plant.
  • Researched, troubleshot and resolved complex problems independently
  • Used ticketing systems (ServiceNow & Remedy) to manage and process actions taken


IT Technician

Flex-N-Gate Chicago
02.2020 - 04.2022
  • Tested and installed motherboards and PCI-E Upgrades. Deployed Iphones , Ipads, Intermec Scanners and Zebra Scanners and Zebra Printers.
  • Repaired Both robotic and automotive stations to ensure production was current with Ford.
  • Monitor and update Servers to ensure proper communication with Ford.
  • Adjust values within SQL to reflect our production numbers correctly.
  • Perform first level problem determination and resolution on all problems.
  • A+, SQL Administration certified, Axiom, Avigilon, Ceridian, Insequence, Epicor MES
  • Record, track and document – help desk requests, problem-solving process, including all successful and unsuccessful decisions made, and brief IT members on the resolution.

Desktop Support

ArcelorMittal
09.2017 - 01.2020
  • Over 300 Desktops & Laptops Imaged, Configured and Deployed to Various users
  • Installation and Configuration of various software & Hardware such as AutoDesk, Axis Camera Software, Exceed, TeraTerm, Wonderware, Nucsafe, Ludlum Radiation Monitors, SQL2008 & SQL2012, Leco CS-400 , Eltra ON-900 (Oxygen Nitrogen Analyzer)
  • Windows 7 to Windows 10 migration, including Office 365, One Drive, MS Teams
  • Comfortable repairing, Xerox, HP, Brother and Compaq printers both desktop and high yield
  • Provided base & high level IT support to non-technical personnel within the business
  • Researched, troubleshot and resolved complex problems independently
  • Enthusiastically participated in job related training
  • Used ticketing systems (ServiceNow) to manage and process actions taken
  • Followed up with clients to ensure optimal customer satisfaction

Senior Associate

NTT Data Field Services Dell/Accretive Health
06.2014 - 08.2017
  • Field Services Chicago / Software and Hardware Repair Supporting over 500 users located locally and remotely Imaging of new Dell & Lenovo Laptops for over 1000 Users
  • MS Office 2007, 2010, 2013 and Office 365, Lync/Skype for Business SCCM, Active Directory, WebEx usage are Included in my daily tasks Changes to registry keys, user permissions and access such as Citrix connectivity and RDP Troubleshooting of programs such as SSI, Newman, Cerner, EHR, Positive Networks have been one of my Strengths with this role, working from a ticket-based system (BMC Remedy)

Lab Technician

Northern Trust Bank
11.2013 - 04.2014
  • Primary Role included testing, installing, and documenting software packages. such as SQL, Office Suite, Acrobat, Photoshop, and various financial applications.
  • Over 400 desktops migrated from Windows XP to Windows 7
  • Support for over 600 PC's and 3000 users through Service Now.
  • Deployments of dekstops, laptops, iphones, ipads, Server installations and server relocations

Client Technical Support, Build Lead

Federal Reserve Bank of Chicago
02.2012 - 04.2013
  • Client Tech Support for over 1000 users, included remote and in person support.
  • Imaging and installation of over 1400 Laptops and Desktops
  • Deployment of mobile hardware such as Tokens, Blacberry's Iphones and Ipads.
  • Hardware repair and replacement, Motherboards, Digitizer and LCD repair.
  • Supported customers with password resets and account customization.

Education

Associate of Science - Computer Science

Year Up, Inc Harold Washington College
Chicago, IL
2012

Skills

  • Microsoft Office Suite 2007, 2016, 2019 - 0365 Support & Knowledge
  • Self Motivated & Independent Worker
  • Mac OSX & IOS device repair proficient
  • Windows XP/Vista/ 7/8/10
  • Familiar with repair Dell, HP, Lenovo , Samsung And Apple Devices
  • Active Directory, Account Management
  • Citrix, Cisco VPN, VPN, Remote Desktop Skills
  • Proficient in SQL Programming
  • Strong Communication Skills
  • Hardware Repair & Installation
  • Computer Networking, Troubleshooting
  • Customer satisfaction & Excellent Service
  • Data Analysis, Backup & Restoration
  • Desktops, Laptops, Mobile Phones & Tablets
  • Remote desktop services and support

Timeline

Process Control Engineer

Cleveland-Cliffs
05.2022 - Current

IT Technician

Flex-N-Gate Chicago
02.2020 - 04.2022

Desktop Support

ArcelorMittal
09.2017 - 01.2020

Senior Associate

NTT Data Field Services Dell/Accretive Health
06.2014 - 08.2017

Lab Technician

Northern Trust Bank
11.2013 - 04.2014

Client Technical Support, Build Lead

Federal Reserve Bank of Chicago
02.2012 - 04.2013

Associate of Science - Computer Science

Year Up, Inc Harold Washington College

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COREY ANDERSON