Summary
Overview
Work History
Education
Skills
Timeline
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Cortnee Roberts

Indianapolis

Summary

Dynamic and dedicated professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

8
8
years of professional experience

Work History

Server

Nick's English Hut
06.2022 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Sales Associate

Lowes Home Improvment
09.2020 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Host

T.G.I.Frday's
06.2017 - 04.2020
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

Bachelor of Science - BioChemistry

Indiana University, Bloomington
Bloomington, IN
08-2025

High School Diploma -

Shortridge International Baccalaureate High School
Indianapolis, IN
05-2020

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Timeline

Server

Nick's English Hut
06.2022 - Current

Sales Associate

Lowes Home Improvment
09.2020 - Current

Host

T.G.I.Frday's
06.2017 - 04.2020

Bachelor of Science - BioChemistry

Indiana University, Bloomington

High School Diploma -

Shortridge International Baccalaureate High School

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Cortnee Roberts