Cortavious Agnew
Indianapolis
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
Shoe Carnival
08.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Crew Member
Generations Adventureplex
06.2022 - 07.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Supported training of new crew members, leading to more efficient onboarding process.
Education
High School Diploma -
Adams High School
South Bend, IN06.2026
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Cash Drawer Management
- Retail Sales
- Flexible Schedule
- Conflict Resolution
- Customer Needs Assessment
Timeline
Retail Sales Associate
Shoe Carnival
08.2023 - Current
Crew Member
Generations Adventureplex
06.2022 - 07.2023
High School Diploma -
Adams High School
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