Coryn Phillips
Chandler
Summary
Bartender Shift Manager at Wings Etc, recognized for enhancing customer satisfaction through effective communication and upselling strategies. Proven ability to manage high volumes while ensuring compliance with health and safety standards. Highly reliable in fostering teamwork and coaching new hires, contributing to a positive and efficient work environment.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Bartender Shift Manager
Wings Etc
03.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Call Center Representative
AT&T
10.2022 - 04.2023
- Streamlined service processes, reducing average call handling time while maintaining quality standards.
- Managed escalated complaints effectively, fostering positive resolutions and customer loyalty.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
Associate of Science - Nursing
Ivy Tech Community College of Indiana
Evansville, IN05-2027
GED -
Vincennes University
Vincennes, Indiana, IN05-2022
Skills
- Cleanliness standards
- Upselling strategies
- Health and safety
- Employee coaching
- Customer service
- New hire training
- Highly reliable
- Clear and effective communication
- Health codes compliance
Timeline
Call Center Representative
AT&T
10.2022 - 04.2023
Bartender Shift Manager
Wings Etc
03.2021 - Current
Associate of Science - Nursing
Ivy Tech Community College of Indiana
GED -
Vincennes University