Cory Reedy
Terre Haute
Summary
Hardworking employee with expertise in preparing purchase orders, coordinating requisitions, managing back orders, and handling all other aspects of inventory with consistent and efficient support. Methodical in keeping documentation current and auditing inventory for accurate record-keeping.
Respectful and friendly professional with dynamic problem solving and customer service talents. Highly focused on delivering excellent service and support in busy settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Associate
Batteries Plus Bulbs
09.2020 - Current
- Knowledge of AC-DC small electronic repair.
- Wise Level 2 certified mobile electronic technician.
- Repair electronics on a micro-soldering level.
- The ability to spot-weld batteries in a series or parallel connection to accurately fit a customer's specific device or refurbish a battery pack.
- IRP Apple certified technician.
- GSX Samsung certified technician.
- Accurately & efficiently cut and programmed automotive keys to customer vehicles.
- Highly knowledgeable in regards to battery chemistry's and charging capacities.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
Order Manager
Valley Vapor
06.2017 - 09.2019
- Cross-trained new employees by explaining rules, procedures and job responsibilities.
- Mentored and coached staff members by giving positive feedback and constructive criticism.
- Researched items at other locations to find products requested by shoppers.
- Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
- Responded quickly to customer concerns and complaints.
- Received shipments and signed off on packages, documenting all incoming items in QuickBooks POS system.
Inventory Management Associate
Walmart
07.2014 - 12.2016
- Organized goods for easy access and transportation.
- Physically counted inventory and updated information on the computer.
- Recommended improvements for organizing goods in the warehouse and displaying products in the store.
- Stacked and transported all overstock to storage areas.
- Picked and stocked inventory items from the warehouse to the sales floor.
- Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely.
Starbucks Barista
Starbucks
06.2013 - 05.2014
- Enthusiastically engaged customers during busy periods to keep mood light and fun.
- Educated customers on beverage menu items and provided samples of daily brews.
- Assisted with store opening and closing procedures.
- Memorized official and off-menu preparations to serve all customer beverage desires.
- Delivered food and drink items quickly to help minimize customer wait times.
- Listened to customer desires and needs to recommend optimal products.
- Scrubbed and cleaned sinks, counter-tops, oven, coffeemakers, espresso machines, refrigerators, tables and chairs. on a daily basis to remove stains, dirt, and trash.
AT&T Technical Support Representative
Startek
08.2012 - 03.2013
- Maintained composure and patience in face of difficult customer situations, applying deescalation techniques and positive customer support.
- Researched, resolved and followed up on all customer issues, earning an outstanding customer resolution rating.
- Up-sold additional services to new and existing accounts, resulting in an increase in sales goals.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Assisted customers with mobile device technical issues via email, live chat, and telephone.
- Created new accounts, reset passwords, and managed customer billing.
Education
Some College (No Degree) - Information Technology
Lake Superior College
Duluth, MNSkills
- Mentoring and training
- Exchanges and refunds
- Restocking and display setup
- Picking and packing
- Payment processing
- Heavy lifting
- Inventory control
- Math and computer skills
- Highly versed in soldering
- Mobile Electronics Repair
- Certified Electronic Repair Technician
Accomplishments
- Marketing
Implemented marketing strategies resulting in growth of customer base. - Business Development
Initiated key local partnerships which resulted in revenue growth and customer base. - Design
Responsible for creative design regarding advertisement and social media presence. - Documentation
Created documents to keep staff informed on policies, procedures, and maintain inventory across two store locations.
Certification
- IRP Apple Certified Technician
- GSX Samsung Certified Technician
- Wise Level 2 Mobile Repair Certified Technician
Timeline
Sales Associate
Batteries Plus Bulbs
09.2020 - Current
Order Manager
Valley Vapor
06.2017 - 09.2019
Inventory Management Associate
Walmart
07.2014 - 12.2016
Starbucks Barista
Starbucks
06.2013 - 05.2014
AT&T Technical Support Representative
Startek
08.2012 - 03.2013
Some College (No Degree) - Information Technology
Lake Superior College