COURTENAY PATTERSON
Zionsville
Summary
Dynamic IT professional with a strong desire to expand knowledge and advance in a challenging environment. Recognized for attention to detail, organizational skills, and a meticulous approach to tasks. Excels in fast-paced settings while consistently meeting tight deadlines. A collaborative team player committed to contributing to overall company success and driving innovative solutions.
Overview
7
7
years of professional experience
Work History
Bus Operator
Zionsville Community Transportation
Zionsville, IN
08.2023 - Current
- Operated in a fast-paced, customer-facing environment requiring clear communication and calm problem resolution; Adapted quickly to unfamiliar routes, schedules, and procedures — demonstrating strong troubleshooting and learning ability; Followed strict safety, compliance, and operational protocols with zero incidents; Communicated effectively with students, staff, and supervisors to resolve issues and maintain service continuity; Managed unexpected situations and disruptions while maintaining professionalism and focus
Business Co-founder/Owner/HR Manager
Patterson Excavating LLC
IN
01.2020 - 01.2024
- Co-founded and helped scale a small excavation business, overseeing daily operations and workforce management; Managed all HR functions including hiring, onboarding, scheduling, payroll coordination, and employee relations; Developed and enforced workplace policies, safety standards, and compliance procedures; Served as primary point of contact for employee concerns, conflict resolution, and performance issues; Coordinated communication between field crews, leadership, and external partners
Customer Service Representative
Orchard Software
IN
01.2019 - 01.2021
- Provided Tier 1 technical support to end users via phone, email, and ticketing system; Diagnosed and resolved common hardware, software, and account issues while meeting service level agreements (SLAs) with the software; Logged, tracked, and documented incidents accurately in a ticketing system; Escalated complex issues to Tier 2/3 support following established procedures; Delivered clear, patient guidance to users with varying technical skill levels; Troubleshot Windows/macOS issues, network connectivity, and application access problems with the medical software; Assisted users with password resets, MFA issues, account provisioning, and permissions within the software; Supported remote users using remote desktop and screen-sharing tools; Followed knowledge base articles and contributed documentation updates
Education
Bachelor of Science - Graphic Design
University of Indianapolis
Indianapolis, IN01.2018
Skills
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Complaint handling
- Follow-up skills
- Documentation
Timeline
Bus Operator
Zionsville Community Transportation
08.2023 - Current
Business Co-founder/Owner/HR Manager
Patterson Excavating LLC
01.2020 - 01.2024
Customer Service Representative
Orchard Software
01.2019 - 01.2021
Bachelor of Science - Graphic Design
University of Indianapolis