Kelly Weiss
Evansville
Summary
Experienced management professional prepared for this role with strong focus on team collaboration and achieving results. Skilled in leadership, problem-solving, and customer service. Known for adaptability and reliability, with proven ability to motivate teams and drive performance. Effective in managing operations and ensuring smooth workflow in dynamic environment.
Overview
24
24
years of professional experience
Work History
Dietary Assistant
Daughters of Charity
10.2020 - Current
- Demonstrated strong attention to detail while completing daily tasks such as taking accurate meal orders from nurses or directly from patients when necessary.
- Increased overall kitchen productivity by assisting with food preparation tasks such as chopping vegetables, assembling plates, and serving meals during peak hours.
- Ensured food safety standards were met by adhering to proper storage, handling, and sanitation procedures.
- Enhanced team efficiency through effective communication with kitchen staff, dietitians, and nursing personnel.
- Collaborated with dietitians to develop specialized menus for patients with specific dietary requirements, resulting in better overall health outcomes.
- Helped create a positive work environment by actively supporting coworkers during busy times or when additional assistance was required.
- Supported the achievement of nutritional goals for patients by carefully measuring ingredients and following recipe guidelines.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained high standards of personal hygiene to minimize risk of cross-contamination while preparing meals for immunocompromised patients.
Assistant Manager
Arbys Resturant
03.2014 - 10.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Team Leader
Vuteq Indiana
02.2013 - 04.2014
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
First Assistant Manager
McDonald's Restaurant
09.2001 - 02.2013
- Conducted regular employee training sessions to ensure consistent product knowledge and exceptional customer service skills.
- Boosted sales performance through effective merchandising, inventory management and store layout optimization.
- Coordinated seamless communication between departments for smoother operations and better collaboration efforts.
- Championed sustainability initiatives within the store, promoting eco-friendly practices and responsible resource usage.
- Maintained an organized stockroom to facilitate efficient replenishment of sales floor merchandise.
- Led a dynamic team of employees, fostering a positive work environment and promoting growth opportunities.
- Ensured compliance with all company policies, local regulations, and health codes to maintain a safe working environment for all employees.
Education
High School Diploma -
Home School
Evansville, INSkills
- Verbal communication
- Problem-solving
- Goal setting and achievement
- Time management
- Employee scheduling
- Customer service
- Inventory coordination
- Operational efficiency
- Team leadership
- Staff training and development
- Strategic thinking
- Money handling
- Decision-making
Timeline
Dietary Assistant
Daughters of Charity
10.2020 - Current
Assistant Manager
Arbys Resturant
03.2014 - 10.2020
Team Leader
Vuteq Indiana
02.2013 - 04.2014
First Assistant Manager
McDonald's Restaurant
09.2001 - 02.2013
High School Diploma -
Home School
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