Courtney Johnson
Clarksville
Summary
Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
19
19
years of professional experience
Work History
Specialty Order Writer
Whole Foods Market Inc
Louisville
07.2019 - Current
- Assessed supply levels, placed new orders and replenished items.
- Performed regular cycle counts to ensure accuracy of inventory records.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Developed relationships with new vendors to increase product selection options available to customers.
Bar Manager
Whole Foods Market Inc
Austin
08.2017 - 07.2019
- Developed and implemented bartender training programs, policies and procedures.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Store Manager
STARBUCKS COFFEE COMPANY
Austin
04.2013 - 08.2016
- Recruited and hired qualified candidates to fill open positions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Coached, mentored and trained team members in order to improve their job performance.
- Prepared weekly schedules to verify proper floor coverage.
- Was featured in a Starbucks holiday commercial.
Assistant Manager
STARBUCKS COFFEE COMPANY
Austin
06.2009 - 04.2013
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Worked with store manager to help facilitate their vision and to ensure that sales goals were being met.
Store Supervisor
STARBUCKS COFFEE COMPANY
Richmond
04.2006 - 09.2009
- Assigned tasks to staff according to workload requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Counted and balanced registers.
- Answered customer queries and complaints and provided prompt solutions.
Education
Some College (No Degree) - Nursing
Eastern Kentucky University
Richmond, KYSkills
- Team collaboration
- Relationship building
- Time management
- Staff training and development
- Inventory management
- Verbal and written communication
- Coaching and mentoring
- Budget control
Timeline
Specialty Order Writer
Whole Foods Market Inc
07.2019 - Current
Bar Manager
Whole Foods Market Inc
08.2017 - 07.2019
Store Manager
STARBUCKS COFFEE COMPANY
04.2013 - 08.2016
Assistant Manager
STARBUCKS COFFEE COMPANY
06.2009 - 04.2013
Store Supervisor
STARBUCKS COFFEE COMPANY
04.2006 - 09.2009
Some College (No Degree) - Nursing
Eastern Kentucky University