Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Kane

Washington

Summary

Focused and dedicated insurance professional with several years of experience providing customer service and rates for policies. Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs.

Overview

11
11
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification

Work History

Field Operator Associate Customer Experience

Indiana Farm Bureau Insurance
Vincennes
06.2019 - Current
  • Completed paperwork accurately and submitted it to the supervisor in a timely manner.
  • Researched relevant policy information to answer customer questions.
  • Maintained accurate records of customer interactions and transactions.
  • Facilitated payment processing for premium payments and renewals.
  • Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
  • Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
  • Investigated discrepancies between actual charges and expected premiums.
  • Responded promptly to emails and phone calls from customers seeking assistance.
  • Provided quotes on various types of insurance policies.

Bank Teller

German American Bank
Washington
07.2014 - 07.2019
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Developed strong relationships with customers to ensure repeat business.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Adhered to financial services security and audit procedures.

Dental Assistant

Smile Doctors Braces
Vincennes
06.2017 - 06.2019
  • Maintained a neat, clean and organized environment throughout the office.
  • Educated patients on proper oral hygiene techniques and habits.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Sterilized instruments according to established guidelines and protocols.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Educated patients on treatment procedures and post-procedure home care.

Education

Dental Assistant - Dental Assistant

Vincennes University Jasper Campus
Vincennes, IN
08.2016 - 05.2017

General Studies

Vincennes University
Vincennes, IN
08.2012 - 03.2014

Washington Catholic High School
Washington, IN

Skills

  • Customer service
  • Payment processing
  • Insurance policy knowledge
  • Customer relationship management
  • Regulatory compliance

Certification

  • Indiana Department of Insurance - Residential Producer Individual Property and Casualty
  • State of Ohio Department of Insurance -Non-Resident Major Lines, Property and Casualty
  • The State of Indiana - A Notary Public

Timeline

Field Operator Associate Customer Experience

Indiana Farm Bureau Insurance
06.2019 - Current

Dental Assistant

Smile Doctors Braces
06.2017 - 06.2019

Dental Assistant - Dental Assistant

Vincennes University Jasper Campus
08.2016 - 05.2017

Bank Teller

German American Bank
07.2014 - 07.2019

General Studies

Vincennes University
08.2012 - 03.2014

Washington Catholic High School

Similar Profiles

CREATE PROFILE
Courtney Kane