Courtney Kane
Washington
Summary
Focused and dedicated insurance professional with several years of experience providing customer service and rates for policies. Partners with agents to build long-term relationships and develop strategic plans to aid clients with coverage needs.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Field Operator Associate Customer Experience
Indiana Farm Bureau Insurance
Vincennes
06.2019 - Current
- Completed paperwork accurately and submitted it to the supervisor in a timely manner.
- Researched relevant policy information to answer customer questions.
- Maintained accurate records of customer interactions and transactions.
- Facilitated payment processing for premium payments and renewals.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
- Investigated discrepancies between actual charges and expected premiums.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Provided quotes on various types of insurance policies.
Bank Teller
German American Bank
Washington
07.2014 - 07.2019
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Developed strong relationships with customers to ensure repeat business.
- Maintained confidentiality of bank records, transactions and customer information.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Adhered to financial services security and audit procedures.
Dental Assistant
Smile Doctors Braces
Vincennes
06.2017 - 06.2019
- Maintained a neat, clean and organized environment throughout the office.
- Educated patients on proper oral hygiene techniques and habits.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Sterilized instruments according to established guidelines and protocols.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Educated patients on treatment procedures and post-procedure home care.
Education
Dental Assistant - Dental Assistant
Vincennes University Jasper Campus
Vincennes, IN 08.2016 - 05.2017
General Studies
Vincennes University
Vincennes, IN 08.2012 - 03.2014
Washington Catholic High School
Washington, INSkills
- Customer service
- Payment processing
- Insurance policy knowledge
- Customer relationship management
- Regulatory compliance
Certification
- Indiana Department of Insurance - Residential Producer Individual Property and Casualty
- State of Ohio Department of Insurance -Non-Resident Major Lines, Property and Casualty
- The State of Indiana - A Notary Public
Timeline
Field Operator Associate Customer Experience
Indiana Farm Bureau Insurance
06.2019 - Current
Dental Assistant
Smile Doctors Braces
06.2017 - 06.2019
Dental Assistant - Dental Assistant
Vincennes University Jasper Campus
08.2016 - 05.2017
Bank Teller
German American Bank
07.2014 - 07.2019
General Studies
Vincennes University
08.2012 - 03.2014
Washington Catholic High School
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