Courtney Kingen
Wilkinson,IN
Summary
Enthusiastic and motivated individual with 7 years of customer service experience. Team player that works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Possess a strong ability to quickly grasp new concepts.
Overview
8
8
years of professional experience
Work History
Customer Service Associate/Data Entry Associate
Sams Club Distribution Center
12.2018 - 08.2023
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Qualified forklift operator assisting in freight being moved around warehouse
- Mentored new hires to advance their growth and success
- Verify 30+ incoming freight trailers and recording all needed data into system to create invoices
- Organized completed paperwork and filed them accordingly
- Collaborate and communicate with fellow associates and customers to resolve any issues that arose.
Server/Expeditor
The Mug Cafe
08.2016 - 08.2018
- Trained new expeditors and food runners according to company policies and standards.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Delivered exceptional service and assisted customers if they needed anything
- Took customer food orders and completed payments accurately
- Maintained a clean and fully stocked work environment
Customer Service Representative
Covance
06.2017 - 06.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Programmed participants personal information into computer
- Executed outbound assignments for patient inquiries
Food and Nutrition Associate
IU Health North Hospital
12.2016 - 06.2017
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Delivered food trays and retrieved dirty trays from patients bedsides in a timely manner
- Organized and maintained supplies in stock
Hostess/Server
Wings Etc
03.2015 - 06.2016
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Assisted in the set up and decorating before the grand opening
Education
High School Diploma -
Eastern Hancock High School
Charlottesville, IN05.2016
CNA Certification -
New Castle Vocational School
New Castle05.2016
Skills
- Account Management
- Customer Relationship Management
- Quality Assurance
- Presenting Solutions
- Inbound and Outbound Calling
- Exceptional Communicator
- Inventory Control
- Cross-Functional Team Collaboration
- POS System Operations
- Document and Records Management
- Speaking Clearly
- Receptive to training
Timeline
Customer Service Associate/Data Entry Associate
Sams Club Distribution Center
12.2018 - 08.2023
Customer Service Representative
Covance
06.2017 - 06.2018
Food and Nutrition Associate
IU Health North Hospital
12.2016 - 06.2017
Server/Expeditor
The Mug Cafe
08.2016 - 08.2018
Hostess/Server
Wings Etc
03.2015 - 06.2016
High School Diploma -
Eastern Hancock High School
CNA Certification -
New Castle Vocational School
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