Courtney Sanchez
Aurora
Summary
Professional in dental office management, bringing valuable experience in optimizing practice operations. Known for ensuring smooth administrative functions and enhancing patient care services. Reliable team player with commitment to achieving results and adapting to evolving needs. Proficient in scheduling, patient relations, and office administration.
Overview
12
12
years of professional experience
Work History
Operations Manager
Aspen Dental
05.2024 - Current
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
Patient Service Representative
Aspen Dental
08.2023 - 04.2024
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Contributed to the resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
Lead Dental Assistant
Aspen Dental
08.2018 - 08.2023
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Collaborated with other dental professionals to formulate comprehensive treatment plans for complex cases.
- Improved practice workflow by efficiently setting up and breaking down dental operatories before and after each procedure.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
Administrative Assistant
Scioto Services
09.2015 - 09.2018
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Team Leader
Subway
08.2013 - 09.2015
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
Education
High School Diploma -
Oak Hills High School
Cincinnati, OH06.2015
Skills
- Team Collaboration
- Attention to Detail
- Caring and Empathetic
- Treatment Planning
- Schedule management
- Team leadership
- Goal setting
- Employee coaching and mentoring
Timeline
Operations Manager
Aspen Dental
05.2024 - Current
Patient Service Representative
Aspen Dental
08.2023 - 04.2024
Lead Dental Assistant
Aspen Dental
08.2018 - 08.2023
Administrative Assistant
Scioto Services
09.2015 - 09.2018
Team Leader
Subway
08.2013 - 09.2015
High School Diploma -
Oak Hills High School
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