Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Courtney Sensing

Indianapolis

Summary

Compassionate and dedicated professional with over 10 years of customer service experience in high-volume restaurant environments and a strong academic foundation in psychology. Graduate with a Bachelor’s degree in Psychology and double minors in English and Spanish, recognized multiple times on the Dean’s List for academic excellence. Skilled in communication, empathy, conflict resolution, and supporting individuals from diverse backgrounds. Seeking an opportunity at the St. Vincent Stress Center to apply interpersonal strengths and psychological knowledge while gaining hands-on experience in the mental health field as I pursue a career in Clinical Mental Health Counseling.

Overview

6
6
years of professional experience

Work History

Waitress Trainer

White Lodging
Indianapolis, IN
09.2024 - Current
  • Trained new staff on menu offerings and service protocols, enhancing team performance.
  • Collaborated with management to develop training materials and onboarding processes for new hires.
  • Demonstrated effective customer service techniques, fostering positive dining experiences for guests.
  • Monitored team performance, providing constructive feedback to improve service delivery.

Waitress

Mozzispizza
Greenfield, IN
06.2020 - 10.2024
  • Delivered exceptional customer service in fast-paced restaurant environment.
  • Managed food and beverage orders accurately, ensuring timely delivery to customers.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Developed positive relationships with regular customers to foster repeat business.

Education

Bachelor of Science - Psychology

Indiana University
IN
12-2022

Skills

  • Body language awareness
  • Role modeling
  • Coaching and mentoring
  • Spanish Speaking
  • In-depth research
  • Decision-making

Languages

Spanish
Full Professional
ASL
Limited Working
Italian
Limited Working
English
Native or Bilingual

Timeline

Waitress Trainer

White Lodging
09.2024 - Current

Waitress

Mozzispizza
06.2020 - 10.2024

Bachelor of Science - Psychology

Indiana University
Courtney Sensing