Courtney S Wood

• Hired, trained and built a winning culture that delivers results.
• Oversee payroll functions for the state of Connecticut
• Oversee deposits for both employees and vendor payments in a timely manner 5 times per week.
• Managed and improved daily operations, budgets, personnel, executive expectations, and profitability of the company.
• Remote

• Manager Advisory Board Member (MAB)
• District 1 Training Manager- Responsible for all GM and ASM onboarding process for District 1.
• Managed and improved daily operations, budgets, personnel, sales expectations, and profitability of the store.
• Responsible for interviewing, hiring, training, and release of all personnel at the location.
• Exceeded monthly sales plans by 6% and margin plan by 4%.

• District 1 Training Manager- Responsible for all GM and ASM onboarding process for District 1.
• Loss prevention team; finding and not limited to internal theft, procedural shrink as well as processes in place for prevention.
• Ensured all personnel upheld company standards and guidelines.
• Organizing training seminars for new sales techniques, product knowledge and financing options.
• Innovated new standards and procedures allowing new locations to do the same. (LEAN)
• Several Locations

• Oversaw all front-end procedures including cash control, paperwork, change, deposits.
• Ensured the productivity of the teams. Responsible for meeting daily and weekly goals.
• Ensured that customer service, phone calls, carry outs, and daily operations were met.
• Traveled stores struggling, assisted in training and repairing operations/culture.

• All consumable inventory controls and vendor relations.
• Hiring, trained and release of all personnel.

Led all staffing for exceptional guest dining experience to earn serve pro standard award 2 years consecutively.

• Daily, weekly and monthly accounting, bookkeeping and cash control.

• Uphold exceptional patient experiences.
• Patient recording and record keeping.
• Designated staffing and availability for all personnel.
• Maintained an orderly and clean office.
• Process director for all in and out patient services.