Summary
Overview
Work History
Education
Skills
Timeline
Generic

Coy Murphy

Noblesville

Summary

Innovative Smart Home Professional known for high productivity and efficiency in task completion. Possess specialized skills in home automation systems, network security, and IoT device integration. Excel at problem-solving, communication, and adaptability, ensuring seamless smart home experiences for clients.

Skilled in installing, maintaining, and troubleshooting smart home systems. Experience spans diverse projects involving home automation technology from leading brands. Strengths lie in understanding client needs and providing customized solutions that enhance safety, convenience, and energy efficiency. Made significant impact by developing streamlined processes for system set-up and integration, improving project timelines and customer satisfaction rates.

Resourceful professional in technology support, known for high productivity and efficient task completion. Specialize in network troubleshooting, system configuration, and security protocols management. Excel in problem-solving, communication, and teamwork, using these soft skills to effectively resolve issues and improve network performance.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

25
25
years of professional experience
2001
2001
years of post-secondary education

Work History

Smart Home Professional

Vivint Smart Home
Indianapolis
07.2019 - Current
  • Run daily routes with efficiency, professionalism, and quality for Vivint
  • Maximize smart home sales in revenue
  • Maximize revenue opportunities with referrals
  • Perform weekly inventory audits
  • Perform weekly online training classes

Regional Area Manager

High Power Technical Services
Louisville
08.2011 - 07.2019
  • Led regional teams to execute operational strategies and improve daily operations.
  • Coordinated training programs for staff to enhance customer service in multiple metrics
  • Monitored compliance with safety regulations throughout multiple service locations for fleet.
  • Oversaw daily routing for tri state area for Dish Regional Service Provider
  • Optimized recruitment for entire company

General Manager

Utilicom South
Indianapolis
09.2009 - 07.2011
  • Oversaw daily operations over Indianapolis market for service provider for Comcast
  • Scheduled and routed technicians 7 days a week
  • Oversaw payroll on a daily basis and shipped off to corporate
  • Performed quality audits in the field daily
  • Met with Comcast weekly for operational meetings regarding quality reviews

Regional Manager

Directv
Indianapolis
03.2003 - 08.2009
  • Oversaw daily operations out of Indianapolis, Lafayette, & Terre Haute markets
  • Built and maintained scheduling for over 150 technicians
  • Routed over 500 jobs per day in our markets and oversaw the routing department
  • Oversaw customer satisfaction with service, damages, and quality control
  • Ran meetings and oversaw audits of all employees on a weekly basis
  • Performed weekly meetings and individual performance reviews with managers for employees
  • Was accessible 7 days a week to assist with operational excellence

Crew Leader

AT&T / ECI
Indianapolis
06.2000 - 02.2003
  • Buried and directionally bored commercial and residential service drops for AT&T
  • Performed quality audits on every installation
  • Performed weekly fleet maintenance on truck and burial machine

Education

Southport High School
Indianapolis, IN

Skills

  • Smart home technology
  • Security system installation
  • Inventory management
  • Product sales
  • Customer relationship management
  • Team leadership
  • Operational strategy
  • Training program development
  • Quality assurance
  • Effective communication
  • Problem solving
  • Time management
  • Performance assessment
  • Home automation expertise
  • Technical support provision
  • Project management
  • Network security management
  • Home theater setup
  • Structured wiring techniques
  • Continuous learning and improvement
  • Leadership
  • Communication
  • Troubleshooting and problem solving

Timeline

Smart Home Professional

Vivint Smart Home
07.2019 - Current

Regional Area Manager

High Power Technical Services
08.2011 - 07.2019

General Manager

Utilicom South
09.2009 - 07.2011

Regional Manager

Directv
03.2003 - 08.2009

Crew Leader

AT&T / ECI
06.2000 - 02.2003

Southport High School
Coy Murphy