Coy Powers

Technology Services Manager

Dickinson ISD

02.2002 - 12.2024

Resolved end user complaints in professional and timely manner.
Met with end users and staff to discuss service needs and offer available solutions.
Coordinated with other departments to maintain streamlined and productive workflow.
Developed and maintained positive relationships with staff to build rapport and trust.
Reduced service downtime for staff and students by proactively addressing potential issues and maintaining clear communication channels.
Coordinated warranty claims processing with vendors and staff.
Analyzed service reports to identify areas of improvement.
Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Monitored staff performance and provided feedback for improvement.
Assisted in purchasing and implementing inventory management systems to reduce costs and increase efficiency in the technology department.
Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Negotiated with vendors to secure best prices for parts and supplies.
Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
Ensured compliance with industry regulations by staying current on relevant updates.
Facilitated cross-functional team collaboration, improving resolution time for complex service issues.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cultivated positive rapport with fellow employees to boost district morale.
Managed all print related services, including copiers and printers.
Assisted in the management of all district A/V systems.
Managed all district digital communication boards.
Assisted in technology training.
Responsible for quoting all end user technology purchases for the school district.
Assisted with purchasing and managing various ticketing systems for the Help Desk.