Craig Downey II
Indianapolis
Summary
Experiened Skycap with strong willingness to work outside in extreme weather conditions. Have many years experience in customer service and manual labor. Can work in a group though have no problem working alone with minal supervision.
Overview
24
24
years of professional experience
2002
2002
years of post-secondary education
Work History
Skycap
G2 Secure Staff
Indianapolis
06.2001 - Current
- Checking passengers checked bags and/ or providing boarding passes.
- Assisting passengers inside to the ticket counter if needed.
- Answering airline or airport questions to the best of my ability.
- Assisted in other departments such as wheelchairs or handling oversized baggage.
Customer Service Representative
Beech Grove bowl
Indianapolis
09.2015 - 09.2021
- Assisted guests with inquiries and resolved issues promptly and professionally.
- Coordinated bowling lane assignments to optimize guest flow and satisfaction.
- Maintained cleanliness and organization of customer areas in the facility.
- Worked in kitchen preparing food orders, maintaining a clean work area, keeping ingredients stocked in kitchen, and taking orders sometimes.
Night side offload
FedEx
Indianapolis
11.2005 - 02.2012
- Working with on team to quickly and safely offloading fieght from assigned planes.
- Trained in operating various loaders and other viechles.
- Sometimes overseen the proper order containers and/ or freight was offloaded.
- Worked in various weather conditions and seasons.
- Onloaded a flight after normal shift was done.
Education
Baptist Temple
Indianapolis, INSkills
- Professional appearance
- Multitasking capacity
- Baggage handling
- Check-in procedures
- Safety compliance
- Weather conditions awareness
- Customer assistance
- Team collaboration
- Attention to detail
Timeline
Customer Service Representative
Beech Grove bowl
09.2015 - 09.2021
Night side offload
FedEx
11.2005 - 02.2012
Skycap
G2 Secure Staff
06.2001 - Current
Baptist Temple